Keep all Adobe Documentation

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rpcrowe

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Richard P. Crowe
Edit My Images
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I recommend that you keep any and all Adobe documentation and not depend upon Adobe to keep you registered.

I had and registered a copy of Adobe CS2 several years ago which I updated to CS3 and registered the new update a year ago. I know that the CS3 registration was received by Adobe because Adobe sent me several issues of their Photoshop magazine as a "THANK YOU!" for registering the product.

Then... I developed a virus on my desktop computer and my technician recommended that he back-up my files and erase the disk completely and then reinstall Windows XP as well as my files. He asked me if I had the disk and serial number for my Photoshop CS3 and I answered yes!

When I attempted to install the CS3 disk, it asked me for the serial number of my former Photoshop CS2. I did not keep either the serial number of the CS2 nor the actual disk. I thought that since I was running CS3 with no problems - the disk would not be needed.

Adobe customer service stated that Adobe did not have a record of my registering the CS2 or CS3. I asked why I got the Photoshop magazine and the representative did not know. He stated that I would need either the serial number from the former CS2 or the bill of sale from the vendor. I have neither.

So I am sitting here after purchasing a legal Adobe CS2 program and then purchasing an equally legal CS3 upgrade and also registering both programs. I have absolutely no Photoshop of either CS2 or CS3 variety.

SO, BE SURE TO KEEP ALL OF YOUR ADOBE DOCUMENTATION - YOU NEVER KNOW WHEN YOU WILL NEED IT!

The only solution I can think of is to purchase an older but unregistered copy of Photoshop 7.0 on eBay, install it on my computer, register it and then reinstall the CS3 upgrade. An expensive proposition but less expensive than purchasing a full copy of either CS2 or CS3.
 
Thanks for the warning, I hope I don't need to resort to anything like this.

As for your ability to prove you've bought an original copy of CS2 and / or CS3, if you can recall how you paid for it .. if by chance it was by credit card, or debit card, then you may be able to contact your bank and ask them for a statement for the dates when you think you made the purchase (banks do keep records going back years).

You may get lucky with this, and once you get that proof of purchase I am sure Adobe will honour that and find a reasonable and acceptable solution.

Hope this helps.
 
download a dodgy copy of cs2 and use your legit cs3 key, that might work?
 
I had to contact Adobe a while back, and they wanted the proof of purchase of my copies of Photoshop. Fortunately I still had the CS3 upgrade receipt but not for the original CS2. However they did accept a scanned image of both the CD and the original packaging for CS2.
 
I think that is standard practice when buying software upgrades, you still need the serial number for the software that allows you to buy the cheaper upgrade. It is the same with Windows.
 
Craikeybaby said:
I think that is standard practice when buying software upgrades, you still need the serial number for the software that allows you to buy the cheaper upgrade. It is the same with Windows.
Click to expand...

Yup.
 
Craikeybaby said:
I think that is standard practice when buying software upgrades, you still need the serial number for the software that allows you to buy the cheaper upgrade. It is the same with Windows.
Click to expand...

I used the CS2 serial number when I loaded my CS3. I didn't realize that I needed to keep the serial number of the CS2 anymore.

Oh! Well, I learned a hard lesson....
 
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