yoby
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- Name
- Dave
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Whilst I've never had any issues with Jessops staff, or outlets personally I'm quite aware that they seem to get a lot of negative feedback from people so today I thought I'd relate something different.
Bought the 30D on Christmas eve 2007, along with the extended 3 yr warranty which Jessops effectively threw in for free (they discounted the camera by more than the cost of the insurance as the 40D had recently been released). Well chuffed with my bargain kit, and still just as pleased 9000 odd clicks later, I've noticed that recently, the shutter button doesn't always do what it should in the sense that it sometimes doesn't fire the shutter. Seems that this is a fairly common problem with the 30D so I thought I'll get it in for a repair next week (need it this weekend).
I've turned the house upside down this week trying to find the receipt and warranty details which (I thought) were in the box. Found out that one of the cars is out of MOT, also found out my old pension isn't worth anything having gone through each of the several drawers and cupboards where paperwork seems to end up, but all the camera documentation seems to have vanished. I gave up the hunt today (which means that at some point in the not too distant future - when I don't need it anymore) it'll pop into plain view again.
Been really busy with work as well, and haven't had time to go to the local branch, so this morning I sent an email (via their website) to the repair support line. In the email, I explained when and where I purchased the Camera, told them I'd lost all the paperwork and asked if there was any way they could re-send me the policy details so I could get it booked in.
To be honest, I never expected to hear anything from them for a while, if at all, so imagine how pleased I was when this afternoon, less than 5 hours after I sent the original message I received an email back from them, thanking me for my correspondence, containing all the warranty information I'll ever need, a telephone number for the local shop for a repair booking, and the best bit of all a pdf copy of my original receipt.
Call me old and sentimental, but that's aftersales support working the way it's supposed to. Doubt I'd have had this service from Curry's or Dixon's or several of the online retailers.
Bought the 30D on Christmas eve 2007, along with the extended 3 yr warranty which Jessops effectively threw in for free (they discounted the camera by more than the cost of the insurance as the 40D had recently been released). Well chuffed with my bargain kit, and still just as pleased 9000 odd clicks later, I've noticed that recently, the shutter button doesn't always do what it should in the sense that it sometimes doesn't fire the shutter. Seems that this is a fairly common problem with the 30D so I thought I'll get it in for a repair next week (need it this weekend).
I've turned the house upside down this week trying to find the receipt and warranty details which (I thought) were in the box. Found out that one of the cars is out of MOT, also found out my old pension isn't worth anything having gone through each of the several drawers and cupboards where paperwork seems to end up, but all the camera documentation seems to have vanished. I gave up the hunt today (which means that at some point in the not too distant future - when I don't need it anymore) it'll pop into plain view again.
Been really busy with work as well, and haven't had time to go to the local branch, so this morning I sent an email (via their website) to the repair support line. In the email, I explained when and where I purchased the Camera, told them I'd lost all the paperwork and asked if there was any way they could re-send me the policy details so I could get it booked in.
To be honest, I never expected to hear anything from them for a while, if at all, so imagine how pleased I was when this afternoon, less than 5 hours after I sent the original message I received an email back from them, thanking me for my correspondence, containing all the warranty information I'll ever need, a telephone number for the local shop for a repair booking, and the best bit of all a pdf copy of my original receipt.
Call me old and sentimental, but that's aftersales support working the way it's supposed to. Doubt I'd have had this service from Curry's or Dixon's or several of the online retailers.
