I'm being offered a replacement printer - what's the catch?

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Dadooron

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I bought a Canon Pixma iP3600 last August and on teh whole it's been quite a nice little printer, however a few weeks ago the green and amber lights started flashing alternately and an error message appeared.

After some fruitless attempts to fix it, I went onto the Canon webiste and sent an email off to their Support team.

A reply came back stating that it needed to be serviced and gave me a choice of three Canon authorised repairers. I chose "Electroversal" of Luton pretty much at random and sent the printer off to them.

I had a letter in the post yesterday stating that they are unable to offer a repair on the printer and would like to offer me a replacement iP4700.

Now on the one hand it sounds like a win because it's a better printer BUT..............there is a tear-off slip on the bottom of their letter which I have to send back to them declaring !I am happy/not happy to accept the replacement/refurbished unit, which is in full and final settlement of any further claims.

I'm not sure about the implied "refurbished" unit..........as long as it works I'm happy but if I'm only going to get a few months warranty out of it it isn't such a win after all.

Any thoughts??
 
Many services do this. When it happened to my laptop, PC world (urgh) did it. It was no hassle. I wan't sure what I go, but it seemed new.

When my D70s was replaced with a D90 (insurance) they also said it could be a refurb or new. I was lucky and got a new! but refurb units usually are of no less quality than new.
 
Refurbs are normally fine, and impossible to tell from new - bear in mind that even if you got a brand new printer that your one year warranty will still expire in August, not a year from the replacement date....
 
DekHog said:
bear in mind that even if you got a brand new printer that your one year warranty will still expire in August, not a year from the replacement date....
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I think any warranty should really do better than that bearing in mind it cost me the best part of £14 to ship the old printer to the repairers. The Sale of Goods Act states states that it is the seller’s (retailer’s) responsibility to ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time. Now in this instance the online retailer I bought it from relied on on Canon's warranty which involved me in cost. The least they could do is to supply any replacement printer a 12 month warranty.
 
Dadooron said:
I think any warranty should really do better than that bearing in mind it cost me the best part of £14 to ship the old printer to the repairers. The Sale of Goods Act states states that it is the seller’s (retailer’s) responsibility to ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time. Now in this instance the online retailer I bought it from relied on on Canon's warranty which involved me in cost. The least they could do is to supply any replacement printer a 12 month warranty.
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Its pretty standard for the warranty to be on the original product, not on the new one, otherwise people will just replace things every 11 months, but if you have a grievance, take it up with the repairers.
 
so for £14 you are getting a better/newer printer, even if it is a refurb, if it was me I would be signing and saying thank you.
And yes the warranty only lasts until your original product warranty expires, which is pretty fair dinkum, otherwise the system could be open to abuse imo.
 
The thing is, these printers are essentially throw-away items. The ip4700 new is around £75, at least £45 of which is the cost of the 5 ink cartridges. At least the 4700 uses the same ink as your old one, so as long as the refurb. comes with a full set of inks snatch their hand off :lol:
 
warrenty replacement on my R2400 was 1 year from delivery of the replacement not till the end the original warrenty period
 
TheBigYin said:
The thing is, these printers are essentially throw-away items. The ip4700 new is around £75, at least £45 of which is the cost of the 5 ink cartridges. At least the 4700 uses the same ink as your old one, so as long as the refurb. comes with a full set of inks snatch their hand off :lol:
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Exactly - they'd rather you have another Canon so that you can buy their ink, which is where the money is made.
 
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