I hate Hermes but..

Steep

Steep

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Hermes pull the same crap twice in a row, they know they're not going to meet the deadline for my Amazon delivery so they stick an 'address query' on it which means I have to contact Amazon to get the order moving again. The first time because it was a day late Amazon extended my Prime membership by a month and 'promised' it would never happen again...

fast forward...

I've got £10 worth of coffee ordered which should have arrived today, Amazon chose Hermes again :( and when I check the tracking it says 'address query' contact Amazon. I do that and the nice Indian person says sorry we'll get it delivered tomorrow and make sure this never happens again, to which I reply "yeah, that's what you said last time Hermes messed up". Nice Indian person says terribly sorry I'll extend your Prime membership by two months, I say thank you and do a little dance (as you do) and think that's £10 of coffee, delivered free of charge and £13 of Prime membership included.

So I hate Hermes, they always always always f*** up any delivery but I kind of want Amazon to use them now to see how long I can get my Prime membership extended for?
 
Hopefully an entire year. Herpes as they're more commonly called are rubbish enough ;)
 
Steep said:
So I hate Hermes, they always always always f*** up any delivery but I kind of want Amazon to use them now to see how long I can get my Prime membership extended for?
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Problem is though, you'll be forever getting annoyed by Herpes. A vicious circle of never ending fury! :LOL:
 
True that ^
 
Order something really small on a Sunday - like a £4 thumb drive. Amazon will choose Royal Mail and it's very unlikely it will actually arrive on Monday. Free month ;)
 
To be honest I've never had any bother with them sending or receiving. Send all of my eBay sales with them.

Are you sure your address is 100% correct in your Amazon account.
 
Our Hermes delivery lady is brilliant, never had any issues with them. Think it all depends on the local driver.
 
JonathanRyan said:
Order something really small on a Sunday - like a £4 thumb drive. Amazon will choose Royal Mail and it's very unlikely it will actually arrive on Monday. Free month ;)
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Unfortunately they use Amazon Logistics for us, so that bad boy will turn up on a Monday if ordered Sunday! Hehe.
 
neil_g said:
To be honest I've never had any bother with them sending or receiving. Send all of my eBay sales with them.

Are you sure your address is 100% correct in your Amazon account.
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It's been my address for over forty years, it's been my address for the whole time I've dealt with Amazon and the only courier who seem to have difficulty is Hermes so yep I'm pretty sure it's correct.
 
boogie man said:
Our Hermes delivery lady is brilliant, never had any issues with them. Think it all depends on the local driver.
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once it gets to the local driver there's no problem. It's just that Hermes know that they are not going to make their deadline with Amazon for delivery to me and the 'query' stops the clock = no penalties.
 
JonathanRyan said:
Order something really small on a Sunday - like a £4 thumb drive. Amazon will choose Royal Mail and it's very unlikely it will actually arrive on Monday. Free month ;)
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If I order anything on a Sunday now I only get the option of a Tuesday delivery, sometimes if I order very early on a Saturday I'll be on for Monday but mostly it's Tuesday then as well.
 
Steep said:
It's been my address for over forty years, it's been my address for the whole time I've dealt with Amazon and the only courier who seem to have difficulty is Hermes so yep I'm pretty sure it's correct.
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only asking. something in the amazon->hermes process (most likely an automated procedure that sends and validates the address) does not like your address so it would have been a reasonable guess to suggest something is amiss somewhere along the line. we get it all the time with generating Royal Mail despatches, it's extremely picky as to how the delivery address is entered and will often throw out exceptions.

the issue could even be with how amazon sends your address to hermes rather than an issue with hermes.
 
Nah, it's Hermes being dicks :)
 
Delivered, by a woman in a wee car.
 
I really don't get how that's legal, I have courier insurance that covers me for hire & reward and costs over £1000PA and that's with 15 years NCB

every car cover I've had specifically excludes hire and reward, she picked up a parcel from hermes in her car and delivered it to your house, how is that different from what I do

BTW I sold something on ebay, dropped it at the petrol station at 4pm yesterday, got positive feedback this morning praising the speed of delivery
 
Hermes drivers have been like that for some time here. Most often evening deliveries from someone driving a not too new car. I guess Hermes are paying 'desperate' people pennies to do the work as it's rarely the same person twice.
 
Hermes delivery round our area is a woman in a car, as was the previous one who recently gave up after doing it for a good few years.

I remember speaking to the previous woman about what they got paid & at the time I'm sure she said it was 25p per delivery.
 
wack61 said:
I really don't get how that's legal, I have courier insurance that covers me for hire & reward and costs over £1000PA and that's with 15 years NCB

every car cover I've had specifically excludes hire and reward, she picked up a parcel from hermes in her car and delivered it to your house, how is that different from what I do

BTW I sold something on ebay, dropped it at the petrol station at 4pm yesterday, got positive feedback this morning praising the speed of delivery
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Looking at their driver recruitment page drivers are self employed and Hermes require drivers to have valid tax, mot and insurance. So probably put the responsibility on the driver to get the correct cover.
 
neil_g said:
only asking. something in the amazon->hermes process (most likely an automated procedure that sends and validates the address) does not like your address so it would have been a reasonable guess to suggest something is amiss somewhere along the line. we get it all the time with generating Royal Mail despatches, it's extremely picky as to how the delivery address is entered and will often throw out exceptions.

the issue could even be with how amazon sends your address to hermes rather than an issue with hermes.
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I think I've spotted before that Hermes d/b has some discrepancies with the Royal Mail d/b. I don't know how they have managed it but they seem to hold very slightly different addresses in some case and this could be causing the issue.

wack61 said:
I really don't get how that's legal, I have courier insurance that covers me for hire & reward and costs over £1000PA and that's with 15 years NCB
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Why do you assume she doesn’t have appropriate insurance?
 
JonathanRyan said:
I think I've spotted before that Hermes d/b has some discrepancies with the Royal Mail d/b. I don't know how they have managed it but they seem to hold very slightly different addresses in some case and this could be causing the issue.
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To be fair RMs postcode look up Web api sometimes doesn't give exactly the same address as RMs despatch manager suite. Which results in the despatch failing with invalid address errors.. :D
 
A couple of Christmases back we had a huge influx of parcels just before the big day..
Seems the police had sat outside a depot, can't remember which company, checking vehicles as they came out packed full of
parcels etc for delivery and turning back most of them for not having the correct insurance.
I doubt most people realise their insurance doesn't include such use, or how closely the firm goes into checking
the exact cover.
I do have business use on my car , enabling me to travel between work places but it doesn't cover me to deliver stuff enroute.
Then there is the question of who covers the goods in transit, what if they are stolen or damaged in an accident ?
These people have to work long hours for little pay, they get a per delivery payment so at busy times work long into the night
to make up for the lean times, most want to do it as cheaply as possible.
Even the liveried vans are often franchised so they have a more difficult job to make ends meet
 
I do feel a bit sorry for the drivers, they do get paid peanuts.

But as a consumer I feel partly to blame for always looking for fast cheap delivery on my Internet purchases... Its a race to the bottom cost wise for some couriers.
 
neil_g said:
I do feel a bit sorry for the drivers, they do get paid peanuts.
But as a consumer I feel partly to blame for always looking for fast cheap delivery on my Internet purchases... Its a race to the bottom cost wise for some couriers.
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It's not the consumers fault, we all look for competative prices, it's up to the employer to make sure the staff are
looked after etc. but then most of the drivers are probably self employed so have few if any rights.
Many of my colleagues are of the opinion that we shouldn't offer help when asked by other drivers, one chap even used
to tell them to go to the Post Office and send them by RM if they didn't know where the place was, idiot :banghead:
I do try and help out if I can, after all you are my customers as well as theirs :)

The other difference is most RM employees do the same routes all the time, so can guess at incorrect addresses, and believe me we get loads we
have to make guesses at, local knowledge is invaluable in these cases but even we sometimes fail totally, as with yesterday a parcel with a post code
that we knew but for a farm that didn't exist nor the name of the addressee, possibility is someone has recently or is about to move in, has changed
the name and not told us :thinking: so it gets returned to sender
 
Gremlin said:
It's not the consumers fault,
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not souly no, but it's a large contributing factor in my opinion.

like you say though, it's the courier company's responsibility to look after their staff. but we all know with the self employed and zero hours kind of loopholes that just isn't happening.

of course that race to the bottom ends up with corner cutting and drivers encouraged to make more drops than they can manage so they at least break even, end result is companies like Hermes getting a poor rep for parcels being dropped in unsecure locations, not arriving on time or at all.

they could do something about it, but that would mean a cost increase to their business customers who would just take their business elsewhere.
 
Ordered some shirts from a company, chose free delivery as I was not in a rush.

I was in all day when they were meant to arrive, nothing showed up but I got a text to say they had been delivered.
Checked with neighbours etc, nothing.

Called the shirt company and they said the driver claims he delivered them!
Anyway, they sent me new ones out by Royal Mail which did arrive.

Two weeks later my neighbour knocks on the door with a parcel saying it had just been delivered by Hermes!

Think I was meant to send back the duplicates....which I did...obviously.
 
boogie man said:
Our Hermes delivery lady is brilliant, never had any issues with them. Think it all depends on the local driver.
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This. our local driver is very good. We've swamped mobile numbers and they normally check whether we are in as it saves them a wasted journey as well.

I prefer them to most.
 
dejongj said:
our local driver is very good.
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Mine too, and even better she lives just around the corner, if I miss a delivery, I phone and she pops back when I'm in, usually 10-15 mins after I call.
 
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