how bad is the weather Rant!

stressless

stressless

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Michael
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Just called the TechGuys from Currys as my DVD player is no longer reading discs for the second time in a year! and the voice message says, due to bad weather unless it is urgent I was to call back, ok its not urgent but I paid for a service and want it, so I held the line pressing all the way through the automated services to be told the office is shut bla bla bla opening hours I dont belelive a company like that will be shut or not have calls diverted to the local store or something along the lines of that.


Michael.
 
When you phone a service line it goes through to a call centre. The systems that would be needed to route calls to a local store would be vastly expensive and largly unused as this is a freak weather event.

What they have done is sent their staff home with safety in mind - many business have including the one I work for. And of course if they have no staff at their call centre then they have to close. Quite reasonable IMO.

You can of course call you local store direcly...
 
Don't get me started about customer services. I'm currently dealing with Comet, who after 14 months of the same problem, still won't replace my knackered washing machine. I wrote to them again and have given them 2 weeks to replace it or I'm taking them to small claims court under the Sale of Goods act. Muppets.
 
RichardtheSane said:
When you phone a service line it goes through to a call centre. The systems that would be needed to route calls to a local store would be vastly expensive and largly unused as this is a freak weather event.

What they have done is sent their staff home with safety in mind - many business have including the one I work for. And of course if they have no staff at their call centre then they have to close. Quite reasonable IMO.

You can of course call you local store direcly...
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what he said.. the call center will have 100's of incoming lines, to route that to a stores single telephone line would cause a massive bottleneck anyway..
 
ChrisMClark said:
Don't get me started about customer services. I'm currently dealing with Comet, who after 14 months of the same problem, still won't replace my knackered washing machine. I wrote to them again and have given them 2 weeks to replace it or I'm taking them to small claims court under the Sale of Goods act. Muppets.
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http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
Worked a treat when replacing a 15 month old PS3,although might not be the same situation for yourself :thinking:
 
Been in contact with consumer direct, sent 2 letters to Comet, the second they recieved this morning. It made it quite clear that they either replace it or go to court, repairing it again is not an option...simples :lol: I've had the machine since Novbember '08 and it's never worked properly, but they just keep repairing it and adding another 3 month warranty on it. Problem is once again I'm without a washing machine. Last time it took them 2 weeks to fix it.
 
neil_g said:
what he said.. the call center will have 100's of incoming lines, to route that to a stores single telephone line would cause a massive bottleneck anyway..
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Exactly - I work as a manager at an insurance company and my team takes inbound customer service calls. The routing of the calls is a complex matter and it is absolutely NOT easy to just re-route to another building. Even changing the IVR (message service - press 1 for motor / 2 for household etc) is a costly and sometimes lengthy process when you are using a third party companies software.

If staff havn't made it to the office they cannot just magic up more people - and bear in mind that those who do bother to make the walk and arrive on time will be working their little socks off to make up for those who couldn't, or just havn't bothered, to get to work.
 
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I'm sorry stressless but given the weather at the moment I don't see what is so wrong with having to wait a bit.
 
the weather is not that bad that a national company can shut down, we shall see what tomorrow brings at which point I will update, just out of interest who in what parts of the uk have not got to work today I believe the call centre is based in Nottingham!

Michael
 
stressless said:
the weather is not that bad that a national company can shut down, we shall see what tomorrow brings at which point I will update, just out of interest who in what parts of the uk have not got to work today I believe the call centre is based in Nottingham!

Michael
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Last time I was there, their call centre was in Sheffield.
 
sheffield is suffering from the snow by all accounts so its not a suprise that the call centre is shut.


naturally if you had bought from a small independent retailer with an individual phone line then you would have been able to take it back today..... the price we pay for cheaper products from national companies perhaps? (would you prefer the techline to be in dheli?)


the north of england (northwest englands motorway network took a battering with jacknifed lorries and huge tailbacks, i would have been a fair few hrs late for work if i hadnt been told it was shut (still spent til 10.30 sat on the motorway to get off the next junction and turn round)...... less than 20miles in 3.5hrs. the other problem of course is that schools close and then parents have to take leave to look after them and this has a knock on effect with businesses which are actually open.
 
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whitewash said:
sheffield is suffering from the snow by all accounts so its not a suprise that the call centre is shut.


naturally if you had bought from a small independent retailer with an individual phone line then you would have been able to take it back today..... the price we pay for cheaper products from national companies perhaps? (would you prefer the techline to be in dheli?)


the north of england (northwest englands motorway network took a battering with jacknifed lorries and huge tailbacks, i would have been a fair few hrs late for work if i hadnt been told it was shut (still spent til 10.30 sat on the motorway to get off the next junction and turn round)...... less than 20miles in 3.5hrs. the other problem of course is that schools close and then parents have to take leave to look after them and this has a knock on effect with businesses which are actually open.
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I would love to buy from a small local shop but its very unusual for them to offer extended warranties, but Edinburgh Cty Council put a stop to most of those with the bus lanes and no parking rules some time ago, yell.com a independent and see for your self.

Michael.
 
stressless said:
the weather is not that bad that a national company can shut down, we shall see what tomorrow brings at which point I will update, just out of interest who in what parts of the uk have not got to work today I believe the call centre is based in Nottingham!

Michael
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The comapny have not shut down, the call centre (Whih is in just one place) has.
It is still in Sheffield btw and the weather there & surrounding areas is beyond anything the authorities are prepared for. You have to remember you are much further north and live in an area where authorities see this kind of weather every year.

Would you rather people risked their own personal safety so that the phone lines could be manned as advertised?
 
stressless said:
I would love to buy from a small local shop but its very unusual for them to offer extended warranties, but Edinburgh Cty Council put a stop to most of those with the bus lanes and no parking rules some time ago, yell.com a independent and see for your self.

Michael.
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so the death of independant retailers had nothing to do with the cheaper prices offered by the buying power and centralised infrastructure of the big chains then? :thinking:
 
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