Have Nikon dropped the 2 Year Warranty?

Al1944

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It was possible to register your camera with Nikon within 30 days of purchase to gain a second year warranty. It seems all links to this are either broken or have been removed. Bad show if they have dropped it with HDEW, Panamoz etc offering a 3 year warranty it will push more sales their way I would have thought.

AL
 
I've emailed them - will be interesting to see their reply.
 
I contacted them about the 2nd years warranty and the gave me a phone number to call to register it. It was an insurance company who tried to sell me insurance for it.
 
It was possible to register your camera with Nikon within 30 days of purchase to gain a second year warranty. It seems all links to this are either broken or have been removed. Bad show if they have dropped it with HDEW, Panamoz etc offering a 3 year warranty it will push more sales their way I would have thought.

AL

Nikons own warranty even if only for one year would still give more peace of mind. HDEW and Panamoz are fairly small businesses and could easily overnight disappear leaving you with no warranty probably less risk with HDEW as their warranty is through a third party company.
 
Nikons own warranty even if only for one year would still give more peace of mind. HDEW and Panamoz are fairly small businesses and could easily overnight disappear leaving you with no warranty probably less risk with HDEW as their warranty is through a third party company.

HDEW and Panamoz warranty operates no differently, in both cases its still a Nikon service centre that repairs any issues albeit Panamoz/HDEW pay instead of Nikon UK, agree with you though less risk with straight UK stock, especially given that the price difference isn't that great.
 
I'd be surprised if they dropped it. It's a legal requirement in the EU. More likely just incompetence
 
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I contacted them about the 2nd years warranty and the gave me a phone number to call to register it. It was an insurance company who tried to sell me insurance for it.

I have had this a few times with products from various companies.
Still take it and chuck the letters you receive offering to extend it further for an extra sum.

Best bet if you want an extra year is buy from John Lewis who include it with no strings attached
 
I'd be surprised if they dropped it. It's a legal requirement in the EU. More likely just incompetence

They still give a one year warranty. I don't think it's a legal requirement to give two years.

AL
 
I contacted them about the 2nd years warranty and the gave me a phone number to call to register it. It was an insurance company who tried to sell me insurance for it.

Thanks for that. The barstewards! ;)
 
HDEW and Panamoz warranty operates no differently, in both cases its still a Nikon service centre that repairs any issues albeit Panamoz/HDEW pay instead of Nikon UK, agree with you though less risk with straight UK stock, especially given that the price difference isn't that great.

Yes but if HDEW or Panamoz went bust you would have no warranty which is what I said in my original post. They are small businesses that could overnight disappear leaving you wto th no warranty. That's the chance you take when you buy grey import to save a few £.
 
Yes but if HDEW or Panamoz went bust you would have no warranty which is what I said in my original post. They are small businesses that could overnight disappear leaving you wto th no warranty. That's the chance you take when you buy grey import to save a few £.


That's not correct.

Panamaz et al buy you an extended warranty from a third party so it is valid even if Panamoz et al collapse. If the warranty company folds you're stuck though.
 
You think wrong. It is a requirement throughout the EU.

Its not a legal requirement, many manfacturers don't offer a 2 year warranty, for example Apple who offer 1 year and the option of buying Applecare or even Sony or Fuji on cameras.
 
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That's not correct.

Panamaz et al buy you an extended warranty from a third party so it is valid even if Panamoz et al collapse. If the warranty company folds you're stuck though.

Thats not the case with Panamoz, if you have a fault you contact them directly and they arrange payment, etc for any warranty work, its not done through a 3rd party warranty firm. Some did offer cover with Mack but not sure if they still do.
 
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Yes it is, and yes they do. Don't confuse Apple care with their legal obligations.

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

It was never enacted into UK law, parliament bizarrely thought that the rights under SoGA were somehow better than a properly legislated 2 year warranty...

The EU ‘goods must last a minimum two years’ rule is a myth

Your rights on faulty products cleared up

I keep reading people comment, saying a little-known EU law states there’s a minimum two years in which a faulty product can be returned and people asking why UK retailers don’t utilise it. Actually this is simply a misunderstanding as we’ve got STRONGER rights here…

I was prompted to blog this after reading a suggestion in the new 50 words Moneyfesto 2011 that this should be implemented in the UK. In the past I’ve even read newspaper articles that get it wrong, so I thought it about time to set something down to correct what’s becoming a common urban myth.

Actually the EU law talks about how long you’ve got to complain, not how long goods should actually last. And while it’s minimum 2 years, in the UK we actually get SIX years to do the same.

http://blog.moneysavingexpert.com/2...must-last-a-minimum-two-years-rule-is-a-myth/

This two-year warranty in the EU-area, having checked it in the past with the DTI, is in their words, a myth. see: here.


What is the effect of the "two years guarantee" that I hear about?
This is a longstanding myth, arising from a misunderstanding of the Directive. With regard to guarantees, the Directive merely says, in Article 6, that freely given guarantees will become legally binding contracts; outlines a few essentials that they must contain in their narrative and demands that consumers have sight of them if they want to read them (for comparative purposes). It says nothing about their length, does not demand they be offered and the Directive does not concern purchased guarantees (sometimes also called warranties).

Some of the confusion has probably arisen because in mainland Europe consumers' statutory rights are called their "legal guarantee". This does not mean the same as a retailer's or manufacturer's guarantee but the reference in Article 5 to a minimum two years liability period for statutory rights appears to have been confused with such guarantees.

In England and Wales, we currently have a six years liability period for sale of goods rights (limited to six years by the Limitation Act 1980). This means that compensation can be claimed against the supplier of the goods for up to six years after purchase, providing it can be shown that the defect was present at the time of sale, and it was reasonable for goods to last that long. Clearly, this does not cover wear and tear faults nor is it a durability requirement. DTI will not change this when transposing.
http://www.theinquirer.net/inquirer/news/1014177/euro-two-year-guarantee-on-hard-drives-a-myth

In the UK manufacturers are still legally allowed to offer a 12 month warranty, in fact they could even offer no warranty as SoGA (now CRA) statutory rights are with the retailer, not the manufacturer.
 
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Its not a legal requirement, many manfacturers don't offer a 2 year warranty, for example Apple who offer 1 year and the option of buying Applecare or even Sony or Fuji on cameras.

Yes it is. Stop confusing AppleCare with their legal responsibilities.

Thought it was a load of Horlicks.

The only horlicks is what you're typing. Most of it seems to be coming straight from your fundament

as @dejong said

Yes it is, and yes they do. Don't confuse Apple care with their legal obligations.

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
 
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It was never enacted into UK law, parliament bizarrely thought that the rights under SoGA were somehow better than a properly legislated 2 year warranty...



http://blog.moneysavingexpert.com/2...must-last-a-minimum-two-years-rule-is-a-myth/


http://www.theinquirer.net/inquirer/news/1014177/euro-two-year-guarantee-on-hard-drives-a-myth

In the UK manufacturers are still legally allowed to offer a 12 month warranty, in fact they could even offer no warranty as SoGA (now CCR) statutory rights are with the retailer, not the manufacturer.
Doesn't need to be enacted. It can only be overruled if it improves on the two years and provides a better deal.
 
Yes it is. Stop confusing AppleCare with their legal responsibilities.



The only horlicks is what you're typing. Most of it seems to be coming straight from your fundament

as @dejong said

I'm not confusing anything with their legal responsibilities, there is a vast difference between consumer law and the actual warranty you receive on paper when you buy something.

The vast majority of items you buy say on paper that you get a 1 Year Manufacturers Warranty, for example quoting from a Fuji Warranty Booklet for their lenses "The FujiFilm Standard Warranty is for one year from the date of documented purchase"

Obviously consumer law in the UK provides other protections and obligations on behalf of the manufacturer but that doesn't officially stretch to a legal requirement for a warranty of any longer than 12 months,

Consumer law protection (i.e not strictly the warranty related protections) are centered around the concept of an item being "Fit for purpose and to last a reasonable length of time", for example you wouldn't expect the lifespan of a camera lens to be the same as that of a pair of trousers.
 
I'm not confusing anything with their legal responsibilities, there is a vast difference between consumer law and the actual warranty you receive on paper when you buy something.

The vast majority of items you buy say on paper that you get a 1 Year Manufacturers Warranty, for example quoting from a Fuji Warranty Booklet for their lenses "The FujiFilm Standard Warranty is for one year from the date of documented purchase"

Obviously consumer law in the UK provides other protections and obligations on behalf of the manufacturer but that doesn't officially stretch to a legal requirement for a warranty of any longer than 12 months,

Consumer law protection (i.e not strictly the warranty related protections) are centered around the concept of an item being "Fit for purpose and to last a reasonable length of time", for example you wouldn't expect the lifespan of a camera lens to be the same as that of a pair of trousers.


Reading those links too hard? You'd rather waffle? What a waste of effort typing all that and still being wrong
 
Isn't the EU 2 year stipulation with the retailer not the manufacturer though?
 
That's not correct.

Panamaz et al buy you an extended warranty from a third party so it is valid even if Panamoz et al collapse. If the warranty company folds you're stuck though.

Nope have you ever had a repair with Panamoz?

I have. HDEW use a third party warranty company but I believe they also own the warranty company.
 
Nope have you ever had a repair with Panamoz?

I have. HDEW use a third party warranty company but I believe they also own the warranty company.


True.

I've bought from both and most recently HDEW a few times so mentally shortcut them to have the same warranty policy.

Still, I don't think either outfit are going anywhere, especially Panamoz who seem more international (so presumably have a wider and safer base). I'd actually be more worried about the 3rd party warranty provider.
 
Doesn't need to be enacted. It can only be overruled if it improves on the two years and provides a better deal.

Which the UK parliament has decided the Sale of Goods Act and now the Consumer Rights Act 2015 already offer improved protection when compared to EU Directive 1999/44/EC, as they decided the 6 years to claim against the retailer is a superior remedy to the EU Directive, read the links, there is no EU statutory 2 year warranty in the UK. Your UK statutory rights are now under the Consumer Rights Act for any transaction from 1 October 2015.

The only problem with the statutory rights granted by the CRA is that you could well have to prove the fault in a court to get satisfaction if the retailer refuses to help.

Also, remember that all statutory rights are with the retailer, not the manufacturer.

You might want to contact your local Trading Standards for more advice if you don't believe the links already posted.
 
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True.

I've bought from both and most recently HDEW a few times so mentally shortcut them to have the same warranty policy.

Still, I don't think either outfit are going anywhere, especially Panamoz who seem more international (so presumably have a wider and safer base). I'd actually be more worried about the 3rd party warranty provider.

Panamoz are a business that employs less than 5 staff. HDEW have 13. They are both small businesses. Lots of the gray importers are struggling very badly at the moment and a couple have gone already. It wouldn't be a shock at all to me anyway if one of the two best known ones on here went overnight.
 
Doesn't need to be enacted. It can only be overruled if it improves on the two years and provides a better deal.

I forgot to address your "doesn't need to be enacted" point, you might want to go and read up in the difference between an EU Regulation, which doesn't need to be enacted into member states legislation to come into force and EU Directives which need to be individually enacted into the laws of each member state.

This is probably a good link to start with:

Regulations
A "regulation" is a binding legislative act. It must be applied in its entirety across the EU.

For example, when the EU wanted to make sure that there are common safeguards on goods imported from outside the EU, the Council adopted a regulation.

Directives
A "directive" is a legislative act that sets out a goal that all EU countries must achieve. However, it is up to the individual countries to devise their own laws on how to reach these goals.

One example is the EU consumer rights directive, which strengthens rights for consumers across the EU, for example by eliminating hidden charges and costs on the internet, and extending the period under which consumers can withdraw from a sales contract.

https://europa.eu/european-union/law/legal-acts_en
 
Which the UK parliament has decided the Sale of Goods Act and now the Consumer Rights Act 2015 already offer improved protection when compared to EU Directive 1999/44/EC, as they decided the 6 years to claim against the retailer is a superior remedy to the EU Directive, read the links, there is no EU statutory 2 year warranty in the UK. Your UK statutory rights are now under the Consumer Rights Act for any transaction from 1 October 2015.

The only problem with the statutory rights granted by the CRA is that you could well have to prove the fault in a court to get satisfaction if the retailer refuses to help.

Also, remember that all statutory rights are with the retailer, not the manufacturer.

You might want to contact your local Trading Standards for more advice if you don't believe the links already posted.
So this is getting weird, in a way you are in violent agreement then? I still stand that you have the EU warranty regardless, it is a minimum guarantee and yes you have to inform the seller. And also under the EU on after 6 month you have to proof that the fault pre-existed. So I agree the UK improves on that one. So why all this disagreement as we have both and improve on it? Basically agreeing on the first port that it just doesn't matter.
 
So this is getting weird, in a way you are in violent agreement then? I still stand that you have the EU warranty regardless, it is a minimum guarantee and yes you have to inform the seller. And also under the EU on after 6 month you have to proof that the fault pre-existed. So I agree the UK improves on that one. So why all this disagreement as we have both and improve on it? Basically agreeing on the first port that it just doesn't matter.

We don't have both (a bit of déjà vu here, is it Groundhog Day?), the EU Directive was never enacted into UK law, we have UK statutory rights as enacted by SoGA and now by the CRA.

In terms of warranty many items in the UK have a 12 month warranty but under statutory rights the retailer could be pursued through the courts for up to 6 years if the consumer can prove the item did not conform with the statutory provisions.

There is no 2 year warranty in the UK as much of the EU has that was mandated under the EU Directive you seem to think is law in the UK, it was not a Regulation, it was a Directive and as the UK did not bring the Directive into UK law, it isn't UK law. Clear now?
 
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Nope
 
Received a reply to my email to Nikon this morning:

"Thank you for your email.
Unfortunately the 2 Year Warranty promotion has finished on 30th September and you cannot register new cameras for it any longer.
The only exception would be cameras with the Extended Warranty sticker on the packaging (from the old stock) that can still be registered directly with Domestic&General, our business partner.
We apologize for any inconvenience this may cause."

This confirms what @Macmagoo said above btw.

I can only assume that this must be some sort of cost saving measure which then leads me to wonder how many Nikons require warranty repair!

Fuji used to offer their own extended warranty at a reasonable price, but they too have gone down the Domestic and General route.

Off for a cup of Horlicks .....................
 
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Pretty dumb to stop that given their recent track record. nikon management are absolute bone heads.
 
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