Has this ever happened to you?

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Starlet

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Well i did my first solo wedding last saturday. I bought a couple of lenses from the photographer ive been working for. My brother was my second camera for the day and he was useing the long lens (70-200) and when he tried to take it off it stuck....he rushed to jessops to see if they could do anything and they pulled it off and not only broke the lens but the camera too......its a D60. They said that the lens has seen better days and that the clasps had given up and locked onto the camera. Im totally gutted as its a £500 not to mention the camera.

Im now wondering if perhaps there may of been a way to fix it had the guy not pulled the lens off though. He said it is fixable but not worth it.

Has this ever happened to anyohe?

The other thing i wanted to ask is does anyone know of anywhere cheap that might be able to fix it and maybe have a look at the camera?

Apart from that little disaster the photos came our pretty good, the sun was really strong though and there are a few screwed up eyes but other than that it was a good day!
 
So the person in Jessops broke it?! Are they covered under their insurance for that sort of thing, because regardless of whether the lens has seen better days or not, surely they can't break it and give it back to you to pay for!!
 
A lens mount broke on my daughters 350d a couple of years ago. It was the kit lens so we didn't try to get it repaired.

I'm not sure there is any such thing as 'cheap' camera or lens repairs these days. Bad luck.
 
chris321 said:
So the person in Jessops broke it?! Are they covered under their insurance for that sort of thing, because regardless of whether the lens has seen better days or not, surely they can't break it and give it back to you to pay for!!
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From what I understand, the lens was already broken, the Jessops person just confirmed it. I think it would be unreasonable to try to pin that on them.
 
I agree that's quite an important distinction, I'm just going by this line:

they pulled it off and not only broke the lens but the camera too
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Going by what the OP has said, even if the lens is broken and locked on, it seems they took the brute force approach and broke the lens and camera mounts. Surely this was unnecessary? Even if the lens was broken, I'd assume there was a safe way of removing it without breaking the body?

Chris
 
Go back to jessops, they just broke a perfectly good camera. im sure he was not qualified to mess with it like that and as such forced something which he shouldnt have. Ok, the lens might be knackered but to kill a camera and then walk away sounds bad to me
 
chris321 said:
So the person in Jessops broke it?! Are they covered under their insurance for that sort of thing, because regardless of whether the lens has seen better days or not, surely they can't break it and give it back to you to pay for!!
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They broke it whether it was stuck in the first place, or not, the person should have assessed it and recommended it to be looked over either manufacturer or qualified recommended service agent, and obviously not tried to force it, most probably the whole Scenario is on the shops CCTV thus proving blame, claim off them
 
fletch5 said:
Go back to jessops, they just broke a perfectly good camera. im sure he was not qualified to mess with it like that and as such forced something which he shouldnt have. Ok, the lens might be knackered but to kill a camera and then walk away sounds bad to me
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I completely agree, personally I'd demand to see the manager and the person who broke it and explain very politely that you're not leaving without a camera in perfect working order! I'm not sure what you can do about the lens, but damage to the body in this case is completely unacceptable.

Edit: The more I think about it, the more absurd the situation seems! If I took my camera into a shop, they forced it, and broke it, then returned it to me saying "yeah, it could be fixed but it probably isn't worth it"......oh wow...... :bat:
 
fletch5 said:
Go back to jessops, they just broke a perfectly good camera. im sure he was not qualified to mess with it like that and as such forced something which he shouldnt have. Ok, the lens might be knackered but to kill a camera and then walk away sounds bad to me
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Perfectly good camera? Possibly not. It's perfectly possible for a damaged lens to damage a camera.

And I'm not sure that it is the right thing to have a go at the Jessops person who was probably acting with the best intentions and was the poor person holding the camera and lens when it finally fell apart.

We are sometimes too eager to look for someone to blame. Sometimes, things just happen and no one is to blame. I think you'll find it's called bad luck.
 
chris321 said:
I completely agree, personally I'd demand to see the manager and the person who broke it and explain very politely that you're not leaving without a camera in perfect working order! I'm not sure what you can do about the lens, but damage to the body in this case is completely unacceptable.

Edit: The more I think about it, the more absurd the situation seems! If I took my camera into a shop, they forced it, and broke it, then returned it to me saying "yeah, it could be fixed but it probably isn't worth it"......oh wow...... :bat:
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Remind me to make a note of your names and turn you away if you try to do business with me. You litigious bunch of togs you!
 
Badger UK said:
Remind me to make a note of your names and turn you away if you try to do business with me. You litigious bunch of togs you!
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Usually I'm the last to cause an argument, and I definitely don't agree with the whole sue-everyone culture. So 'litigious' is a little unfair! Furthermore, I've done quite a bit of buying/selling here and I've never had any issues yet.

My responses are based entirely on what the OP has said. If they had said "my camera and lens are really old and falling apart, I handed it over to the jessops guy and it crumbled in his hands", my responses would have been very different. But that's not what was said. The first post says that the lens was stuck, and the lens was 'pulled off', breaking the body. If the post said the lens 'fell off', then again my responses would have been different.

Personally, I can't afford to just forgive and forget about £500. If you can, then good for you, but if someone was responsible for breaking my camera (and that is the way the original post it written), then no, I would not just smile and walk away. I would be uncharacteristically 'litigious'.

I hope this has put across my views more clearly,

Chris
 
i do agree in part badger, but it seemed from the OP they pulled it apart, now ok, the lens may damage the camera or the camera may have damaged the lens, but it sounds like excessive force from someone without the knowledge or experience. i might be wrong, and the jessops staff might have mentioned "it is stuck, i can try to force it if you want but its your responsibility if it broke" in which case, fair dos to jessops bloke.
 
fletch5 said:
i do agree in part badger, but it seemed from the OP they pulled it apart, now ok, the lens may damage the camera or the camera may have damaged the lens, but it sounds like excessive force from someone without the knowledge or experience. i might be wrong, and the jessops staff might have mentioned "it is stuck, i can try to force it if you want but its your responsibility if it broke" in which case, fair dos to jessops bloke.
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Yes, you are right and we're all talking about something that we have no idea what actually happened.

However, Lens mounts are massively strong and I feel pretty sure that most Jessops staff are taking lenses on and off cameras all day long. So I find it a little difficult to believe that a Jessops employee would use enough force to break a lens off a camera body if the lens and camera were in good condition. A lens and camera in good condition would not pull apart,

So...

It seems very unlikely to me that the camera was in good condition if a person who is experienced at taking lenses off cameras would use enough force to pull it off.

I'd say that the balance of probability is that there was something wrong with either or both the camera and lens before Jessops got the hands on it.
 
i think it best to wait for a few more details from the OP:)

as for repairing, if you feel confident enough, try and find a faulty d60 from Ebay or similar and have a go at swapping parts to get it working again yourself. Dont know if it is possible and prob best to seek some advice on how bad the damage is first though
 
Badger UK said:
Perfectly good camera? Possibly not. It's perfectly possible for a damaged lens to damage a camera.

And I'm not sure that it is the right thing to have a go at the Jessops person who was probably acting with the best intentions and was the poor person holding the camera and lens when it finally fell apart.

We are sometimes too eager to look for someone to blame. Sometimes, things just happen and no one is to blame. I think you'll find it's called bad luck.
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The camera is only 5 months old and has had a easy life. Its not so much looking for someone to blame but I have spoken to a couple of other people and the general opinion seems to be that had the camera and lens been sent away still together they may of been able to be repaired, by the guy in jessops PULLING it off it has caused more damage. If this is really the case i do think they have to take some responsibility, i am going to call them tomorrow and see what they say. My feeling is that by pulling it apart it has made the chance of having it repaired pretty slim. From what i gather my brother had started to remove the lens as usual and it turned but when it would usually come off it just stuck, i saw the lens tonight at my parents and its really mangles, it is prety clear that force has been used, the small grasper things are bent. My brother said that the guy just pulled it without even thinkig about it, he then said they could repair it but it wasnt worth it. I do think Jessops have to take some resposibility. the lens has been wroking fine, as has the camera and so it makes me think that there was maybe something caught maybe. I have only had the lens a few months but its never given me any problems before and alasdair (reddeathdrinker) had a shot of it last week an he had no problems iwth it either. It is a lot of money to just let it go.....and i certainly cant afford it, especially due to the fact i was doing the wedding for free!!! kicking myself for agreeing to that now though!!

Cheers guys for the help though. I will call them tomorrow but i think its unlikely they wil take any responsibility anyway. My brother is going to try and claim on his contents insurance but i doubt they will replace it.
 
If the camera was working beforehand, I'd expect it to be working afterwards - judging solely by what's been posted here, I would demand a working body at least as a result of my visit to the shop...
The employee, if not qualified, should have had it properly inspected and sent it to the manufacturer if in doubt - that's why we go to specialist shops - because they have - or have access to - knowledge and facilities that we cannot replicate for ourselves...

If you'd ripped it off yourself, i'd say tough, but since the guy in the shop appears to have damaged the camera body, I'd say they owe you one.
 
If it happened to me.... I probably could not produce any evidence to make a claim...
The salesman being Dead an all.
 
they broke it they pay for it. if it was that stuck that the camera broke then the salesman should not have attempted to remove it. A lens should turn easily on the mount without any brute force when removing it. The salesman is in the wrong and you are perfectly within your rights to demand compensation.
 
I'd definitely be going back to Jessops. The worst that should of happened is giving the camera back in the same condition not made worse.
 
The salesman would still be alive, but i would have a new camera before i left in the first place:) dont be surprised when they say they have lost the cctv footage;)
 
we do not know how much force was used by the Jessops guy.
The OP could not get the lens off but was willing to let Jessops try and now blames them.
Dont be suprised when you go into a Jessops store next and want them to look at your camera they want you to sign a waiver form saying they will look at it but cannot accept responsibility if it breaks
 
Terrywoodenpic said:
If it happened to me.... I probably could not produce any evidence to make a claim...
The salesman being Dead an all.
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Hahahaha. And I suspect you wouldn't have much call for it on you 15 year stint in clink. :-)
 
The problem lies not so much in what happened an dwho was to blame - but the fact that you left the shop without taking the matter up there and then.

Going back in with the bits and saying "one of your staff dd this tom y camera..." is going to be mighty difficult to make stick.

It is pretty obvious that you had cause for complaint and you should have, there an dthen. Good luck in pursuing it.

Anyone else reading in, tak enote. Learn your rights, learn what is and is not acceptable. Do not walk away from a situation hoping to resolve it later - get in writing what has happened (take notes as you go along as soon as something untowrd happens - wherever you are,m whatever it is, road accident, anything - write down a series of notes, just bullet points, not an essay. Going back later is a very weak standpoint. Taking contemporaneous notes will add great weight to your side of any arguement. I carry a small notbook and writing implement with me everywhere,always, not just for taking notes in situations, but if I have an idea, I write it down lest I forget by the time I come home. You get a brain wave for a picture - WRITE IT DOWN. A notebook allows this.
 
Lensflare said:
Going back in with the bits and saying "one of your staff dd this tom y camera..." is going to be mighty difficult to make stick.

I carry a small notbook and writing implement with me everywhere,always, not just for taking notes in situations
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Yes Lensflare, you are right. I have to ask, what sort of 'writing implement' do you carry? :-)
 
Badger UK said:
Hahahaha. And I suspect you wouldn't have much call for it on you 15 year stint in clink. :-)
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15 years for killing a guy who broke your camera, don't make me laugh. Where I used to live a bloke only got 2 years for tying up a guy after a good hiding and chucking him in a river to drown. He was back on the streets in 15 months. Just need to charge the battery up.
 
Depends - propelling pencil, biro - but my favourite are my treasured Parker 75, fountain pens. I have a few of them, a standard "Millerais" pattern in sterling silver, a Grain d'Or barley pattern one in 14 carat gold and for use at home in the office only, a Florence Vermais pattern one (there is one of these for sale in the States at the moment for $1200!! - I paid £75 for mine, so feeling smug.)

Screen derived writing notes is for plebs....and chavs.
 
Just claim off your insurance company :thumbs:
 
Starlet said:
My brother was my second camera for the day and he was useing the long lens (70-200) and when he tried to take it off it stuck....he rushed to jessops to see if they could do anything and they pulled it off and not only broke the lens but the camera too
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In the heat of the moment a few extra strong twists might have been used here, the "oh golly gosh, my 70-200 won't turn with my gentle two finger twist in the middle of a wedding, better pop off to J's down the high street" where the store guy ripped my camera and lens apart is hard to imaging.

If your account was first hand, sue, why not, Third hand, you have to take someones word for the truth, I'd take my Bro's word.

Tough call.
 
Lensflare said:
Depends - propelling pencil, biro - but my favourite are my treasured Parker 75, fountain pens. I have a few of them, a standard "Millerais" pattern in sterling silver, a Grain d'Or barley pattern one in 14 carat gold and for use at home in the office only, a Florence Vermais pattern one (there is one of these for sale in the States at the moment for $1200!! - I paid £75 for mine, so feeling smug.)

Screen derived writing notes is for plebs....and chavs.
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Excellent. I find myself strangely impressed. Very nice.

Personally, I quite like the simple, but functional Steadler Stick; preferably in blue. Good quality at a very low price. So no tears when I loose one or feel the need to give one away. :-)
 
I think Jessops being a camera specialist should have known better. They owe you a body. You were silly not to pursue there and then though.
 
I agree that the main problem now is going to lie with the fact that you left the shop at the time. However, I would still take the matter up with them. They are better placed to replace a camera than you are!
If there is any suggestion that their actions could cause damage, then they should have mentioned this - Even H samuels point this out when you take a watch for a battery change, ffs.

L
 
Okay, okay, calm down everyone.

Making your claim may be harder now that you've walked away from the shop, but still go back.

A customer brought in their broken Casio for repair, and it would have cost them around £80 to repair.

My colleague picked the camera up by the wrist strap.
There was a little screw that held the latch to the camera, and the latch was attached to the wrist strap. The camera was so busted that as she picked the camera up, the screw sheared, the strap pulled the latch out of the camera and the camera went crashing to the floor.

The customer wasn't annoyed, as it was broken anyway, but one of the area managers was there and assumed the customer was going to get really angry and offered up a brand new Sony camera, taking the cost of the repair off of the camera. The customer paid £50 and got a brand new camera.

We have insurance for this type of thing and so I'd take it back and demand a new body. The D60 stock is slowly dwindling so hold out :)
 
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