Hard drive maybe gone pop,any chance of retrieving photos on it?

Big Rob

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As title suggests my 3-4 year old Acer laptop packed up last week so took it to a mate who works in IT installing computers/cables etc. He has informed that it looks like the hard drive has gone down and I will have lost all my contents i.e. thousands of photos. Yes I know I should have backed them all up,and the really annoying thing is that I had put aside a whole day the weekend after it did it to sort out my photos and store them to an external hard drive. Is there any way of retrieving them,or anyone that knows a compant local to me (N. Lincolnshire) that could do anything with it. Also would it be better for the old hard drive to still be in the laptop?
Please don't berate me for not backing it up to an external device. I know I'm a dipstick. There were some photos of the Vulcan bomber that I was very proud of that could be gone forever :(

Thanks in advance,Robin.
 
It's hard to say without knowing more about why your friend thinks the HD is dead. Does it spin up but not read, does it just not spin up, is it corrupt, etc. It doesn't need to be in the laptop, and in fact, it could theoretically be the connector in the laptop rather than the disk, again, depends what you friend has done to check it out.

Maybe give these guys a call? http://www.leedsdatarecovery.co.uk/north-lincolnshire-data-recovery - no affiliation, just first hit on Google.
 
Can you connect it as an external to another PC and see if it is readable?
 
If it's important, stop fiddling with it and let a pro sort it. Ring Duncan at www.retrodata.co.uk and see what he'll quote you. Nice guy and reasonable for personal recovery rates.

There are tools that you could try but if this is a mechanical failure you run the risk of worsening the problem...
 
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If it's important, stop fiddling with it and let a pro sort it. Ring Duncan at www.retrodata.co.uk and see what he'll quote you. Nice guy and reasonable for personal recovery rates.

There are tools that you could try but if this is a mechanical failure you run the risk of worsening the problem...
:agree: (to the general points, not the recommendation as I don't know him.)
 
i'll echo the - depends what "dead" it is - line.

does it spin up? does it make any sort of tick/grinding noise? does it show up as a drive when connected to a computer?

professional data recover can be pricey. lesson learned regarding backups.. always keep at least 2 copies of your data at all times unless you can live without it ;)
 
As mentioned - depends on the fault. Grinding/crunching noise is head crash and you're wearing away the surface of the drive - do not use.
Spins up but not recognised, could be lucky and have a chance of data back.

Use a professional, stop playing with it to maximise data recovery chances.
 
Thanks for the quick and helpful responses everyone. My friend is a professional computer expert,not just a mate from down the pub and he says its a hard drive failure but it powers up but can get no response and cant get any info from it. I am calling to see him tonight to see next stage etc. Thanks for the recommendations on data recovery places. I had a quick look on Retrodata sight and hard drive recovery starts at £375 I think. I cant justify spending that sort of cash on just pleasure photos but can understand if they were wedding photos etc that cant be replaced. I appreciate the helpful comments,and only 1 of you gave me grief for not backing it up anywhere.:whistle: Trust me,if I could turn back the clock I would. Its just one of those jobs I never get round to doing. I will post an update when I found out more,and if I use a recovery device or service I will put feedback on here to help other idiots like me who are blase' with 4 years worth of photos.:(
Cheers all,Rob.
 
I've used QueTek File Scavenger in the past with great results. You could try that in demo mode to see if it can see files before buying, it's only $55.
I'm sure your friend has his own recommendations if he's a computer pro
 
Spend the money get your photos back, don't baulk at the cost.
 
I had a laptop last week that said drive was dead- took drive out and put it in a caddy , managed to retrieve all data- took a while as hdd was slow.
Good luck!
 
Thanks for the quick and helpful responses everyone. My friend is a professional computer expert,not just a mate from down the pub and he says its a hard drive failure but it powers up but can get no response and cant get any info from it. I am calling to see him tonight to see next stage etc. Thanks for the recommendations on data recovery places. I had a quick look on Retrodata sight and hard drive recovery starts at £375 I think. I cant justify spending that sort of cash on just pleasure photos but can understand if they were wedding photos etc that cant be replaced. I appreciate the helpful comments,and only 1 of you gave me grief for not backing it up anywhere.:whistle: Trust me,if I could turn back the clock I would. Its just one of those jobs I never get round to doing. I will post an update when I found out more,and if I use a recovery device or service I will put feedback on here to help other idiots like me who are blase' with 4 years worth of photos.:(
Cheers all,Rob.
I work in IT and have done for 20 years, last 5 with Microsoft. Anyone who isn't a data recovery specialist is going to see if the drive spins up in a caddy or similar, and if not isn't going to be able to do much - me included!
You could try spinrite, you could try putting it in a plastic bag in a freezer for a couple hours then very quickly sticking it in a caddy and pulling the data - but you may make it worse. You could even swap the electronics from an identical drive.
All of these have risk though. If you can't afford a data recovery person to look at it and it's last ditch, then I'd say...

* if it's detected by Windows as a device and spins up but appears corrupt, try spinrite
* if this does nothing but it's still detected and making unpleasant noises, put in poly bag in freezer for 4 hours then quickly remove/reattach - this works in "sticky bearing" scenarios where cold metal contracts but not in any other cases

I would still be tempted to call Duncan and explain the situation. You never know, he might be able to do you a deal, when I last dealt with him he charged full price for enterprise recovery but was very friendly for personal data recovery...
 
I appreciate the helpful comments,and only 1 of you gave me grief for not backing it up anywhere.:whistle: Trust me,if I could turn back the clock I would. Its just one of those jobs I never get round to doing. I will post an update when I found out more,and if I use a recovery device or service I will put feedback on here to help other idiots like me who are blase' with 4 years worth of photos.:(
Cheers all,Rob.
I hope you get it sorted out. Backups was something I never got around to until I found a way not to do it myself. Once you get the images back its looking into automatic software that can do the backup for you. Until I got auto backups working I struggled to remember to do it myself, now the software turns on and off my desktop to do the backups on a weekly basis. I get an email saying if it's successful or not so can easily keep an eye on it. Backing up a laptop does need to be more hands on unless you can get some sort of cloud backup.
 
As title suggests my 3-4 year old Acer laptop packed up last week so took it to a mate who works in IT installing computers/cables etc. He has informed that it looks like the hard drive has gone down and I will have lost all my contents i.e. thousands of photos. Yes I know I should have backed them all up,and the really annoying thing is that I had put aside a whole day the weekend after it did it to sort out my photos and store them to an external hard drive. Is there any way of retrieving them,or anyone that knows a compant local to me (N. Lincolnshire) that could do anything with it. Also would it be better for the old hard drive to still be in the laptop?
Please don't berate me for not backing it up to an external device. I know I'm a dipstick. There were some photos of the Vulcan bomber that I was very proud of that could be gone forever :(

Thanks in advance,Robin.

Think of a hard drive in the same way as an old VHS video tape. Anything you originally recorded on the tape will be still there until you "tape over" with a new recording. Hard drives a bit like that, delete anything and it is really still there on the hard drive, the software just tells it to mark the deleted file for "taping over". So if you start installing new software, downloading a lot (specially media like MP3 music or MPEG-4 movies), moving your files around, reinstalling Windows, etc., then your photos will sooner or later become lost for real. The way you talked about your problem, it sounds like it is the cassette itself that is broken, not the programme on the tape.

Therefore stop using your computer. I strongly advise you to follow Landwomble's advice which he said "if this is a mechanical failure you run the risk of worsening the problem"

It is great that your friend is an IT specialist but you said "installing computers/cables etc." That sounds like he can only fix hardware problems, install and set up software, etc. I would also strongly advise you to follow EightBitTony and Landwomble's suggest of trying the links they gave to you. I haven't checked those websites, but those members are suggesting data recovery specialist who could still take off your files from the wonky hard drive and save them to other means.

Just image that (only in theory): Your friend suggest you replace the tape cassette with a new one, so you lost your recording, but data recovery specialist maybe remove the tape out of the cassette and put it in a new cassette so you could still use it. There is a big difference between an IT specialist in installing computers and an IT specialist in recovering data, same as there is a difference between a heart specialist doctor and a brain specialist doctor.

If you have to, you may have to stop thinking of looking local and think of having a go booking the services of data recovery specialist outside of your area, yes it may cost more, but hey, it's the price you pay for not backing up. Somewhat similar effects for some people who drove too fast, paid their fines, said "never again" and suddenly they drive carefully.

Your friend is a heart specialist, you need a brain specialist, so try the other member's suggests of websites for data recovery IT guys.
 
Thanks for all the comments. Sorry its been a while since last update,but I have had a few days away and no laptop!:naughty:
It turns out my laptop was infected with a "Ransom virus",which I had never even heard of before. But whoever sent it made a hash of it and it killed my laptop before the ransom demand flagged up!! They also didn't encrypt everything properly so my mate is steadily getting the files back 1 by 1.So far it has only cost me about £35 on some half price software recovery programme he has had to buy. He said he has had clients who have had to pay into 4 figures in ransoms to get stuff back! He has already given me a thousand lectures on backing stuff up and is going to give me a lesson when everything is back up and running. Fingers crossed I get my Vulcan photos back.:snaphappy:
 
Thanks for all the comments. Sorry its been a while since last update,but I have had a few days away and no laptop!:naughty:
It turns out my laptop was infected with a "Ransom virus",which I had never even heard of before. But whoever sent it made a hash of it and it killed my laptop before the ransom demand flagged up!! They also didn't encrypt everything properly so my mate is steadily getting the files back 1 by 1.So far it has only cost me about £35 on some half price software recovery programme he has had to buy. He said he has had clients who have had to pay into 4 figures in ransoms to get stuff back! He has already given me a thousand lectures on backing stuff up and is going to give me a lesson when everything is back up and running. Fingers crossed I get my Vulcan photos back.:snaphappy:

Sounds promising then ... extra diligence from now on! :police:
 
Sounds promising then ... extra diligence from now on! :police:

Be very careful when dealing with any virus like this because most ransom ware will keep silent until all your files have been encrypted and only then will it reveal itself so it's quite possible for it to get on to an external drive and attack that also.

Always run a virus check before you back up a file and keep 2 or more backups of your important stuff.

And never keep anything important on your PC or laptop.
.
 
Hi, I'm in Lincolnshire too. I recently had a failed 16 TB RAID at work and after unsuccessfully trying a couple of local IT experts we used 'Nottingham Data Recovery' - have to admit there was a point I felt we'd been duped and wouldn't see the drive again as they'd only release it back to us after payment (£2500) and they aren't really based in Nottingham at all, the drive ended up in Ireland. They did actually recover the data though, but it all felt a bit shady with far too much potential for trouble. It's quite possible that your data can be recovered but it seems to be an area you have to beware con artists
 
Wow. I always thought the 'R' in RAID stood for 'Redundant'. How on earth did it fail?
Redundant not fail proof!

Years ago we 'lost' 350Gb of data when a raid controller fu'd up and corrupted an entire array. It was a pain in the backside, but we were able to recover from tape and re-apply the transaction logs to get us back to where we needed to be, but RAID is far from fool proof - it's only really protecting against individual disk failure.
 
I sold a new RAID disk last year to a customer who had one fail, LIGHTNING! Also fried the UPS and many other devices in the office.

In the past with failed drives I have purchased a new drive, same model and swapped the PCB to get them running, often its component based failures that kill drives, the real deal would be a company who removes the platters and read them with no other parts of the disk required, big bucks! Head strikes can as probably said permanently destroy data. Lot to be said for off site backup servers, shame in my case upload is so slow it's not an option.
 
Wow. I always thought the 'R' in RAID stood for 'Redundant'. How on earth did it fail?

The power to the RAID was accidentally switched off while in use. Luckily we didn't lose any data but the recovery cost seemed extortionate
 
Wow. I always thought the 'R' in RAID stood for 'Redundant'. How on earth did it fail?

RAID solutions tolerate failures of individual components up to a certain number, depending on the setup, but they're not immune to complete loss of data. They're an improvement over a single copy of the data, but there are plenty of situations which result in RAID arrays failing significantly enough to lose all the data.
 
Good news that you've managed to recover your files, I've had great success with photorec, it's open source no GUI but it works great. I've used it successfully on SD cards and a HDD. It's surprising just how much data can be recovered.
 
Short update...... he has managed to recover and "un-encrypt" 360 GB out of the 450GB so far. One 6 day run crashed near the end so he is running that again as we speak. It is all stored on an external hard drive at the moment,then once everything that can be saved is saved he is going to wipe the hard drive and re-install Windows 8 and see if it will run. Fingers crossed for early next week. I have to get 2 x 1 TB external hard-drives so I can back everything up in 2 places. I'm not going to put any of the saved pictures back on laptop as it was getting close to 2/3rds full out of its 750GB capacity. Fingers still crossed I don't need new lap-top or hard drive too. I'm also going to try and create some half decent albums to post on Flickr so they are extra safe. I may one day even post something on here.:)
 
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