Good service

[Tringa]

Just thought I'd let folks know of the good customer service I've had from Trekwear.

I bought a rucksack from them last June and recently one of the internal frame bars has worn through the material of the sack. It looked as if a protective plastic end was missing from this bar.

I expected Trekwear to ask me to send it to them for investigation (and thought there could be some disagreement about the cause of the fault) but all they said when I 'phoned them was, "We'll send you another one and include a postage paid bag for you to return the faulty one".

It was clear there was a fault with the sack but it was good to deal with a company that made sorting problems so easy.

My call to them was on Wednesday and the new rucksack arrived this morning.

Well pleased.

Dave

If anyone wants reasonably priced outdoor gear, have a look at their site http://www.trekwear.co.uk/

 

[MWHCVT]

Great service should always be applauded

About three years ago we brought some quite expensive bespoke chesterfield furniture, to cut a long story short as I was standing up my foot slipped and I sat back down rapidly shall we say, this caused one of the cross bars to break on the chair..I contacted the company and they asked for photos so the could do an assessment the decided that it wasn't a repair they could do on site so the chair would have to be returned to their factory/workshop in Yorkshire, so they arranged to have it collected by their delivery company, and a few days later they called to left me know it was back and going to take a few days to repair and match up the leather...about a week later it was dispatched all I paid for was the actual cost of the repair

 

[Tringa]

It always surprises me that some companies do not see the huge amounts of goodwill they get from good customer service.

Many years ago a cooling fan failed on the northbridge of a PC motherboard. The PC retailer would not send me a new fan until they had received the faulty on from me. When I 'phoned the motherboard manufacturer they said, "We'll send you another and just throw the faulty one away". The retailer has never had an order from me again while I have bought other motherboards from the same maker.

Dave

 

[modchild]

I got a Dell monitor in November 2012 off ebay that was for my christmas 2012 present and a few weeks ago it just stopped working (it wouldn't light up but the power light was on). After trying the monitor on another computer and another monitor on my computer I came to the conclusion the monitor was the fault and not the graphics card or computer. I contacted Dell and told them what had happened and what I'd tried and the guy on the phone said "No worries, we'll send a new one out today for delivery next day, we'll also send packaging out for the old one and arrange a collection the day after that". I also got an email with a direct number back to the same guy in case anything went amiss with the delivery etc. It came the next day and I'm still using it now, works perfectly, and the old one was collected the following morning.

A few days later I had another call from the guy at Dell checking that everything was to my satisfaction and to ask if I wanted to 'close the job ticket'. This had to be one of the best, if not the best, customer service I've ever had and I would highly recommend it to anyone. If only every company had the same level of service. I always say that you can tell how good a company is by how it deals with problems, it's easy to put stuff in the post quickly and helps get a good rep, but once a problem arrises is when they really start to work.