Fixation - impressed? - No

hashcake

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Darran, Daz or ****
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I took my 40D to fixation to have the sensor cleaned this morning.
Although the dust bunnies were not too bad I thought perhaps they were putting off people from from buying it.
The chap on the counter took the camera and pointed out that the focus screen was also scratched.
I hadn’t noticed this previously but it must’ve happened when I refitted it after a careful clean.
I agreed to them replacing it as well as giving the sensor a clean and I also mentioned that I understand if the dust is behind the sensor, there was nothing they could do unless the camera was stripped down.

When I returned I dealt with a woman, paid the bill and fitted my Canon 10-22 and powered up the camera.
When I looked through the viewfinder in daylight I could see that there was even more dust and a nasty smear in the centre.
I went back inside and calmly explained it to the woman, she sighed, took the camera from me and went to see one of their techies.
A few minutes later she returned and in an arrogant tone said ‘they have cleaned it again and the only other thing they can do is to strip the camera down’.
I took the camera outside and the smear had gone and so had the rest of the dust.
However, an even bigger dust bunny had now appeared and I was in no mood to go back again.
When I got home I used my sensorklear pen and succeeded in removing the piece of dust.

£50 for a totally crap service from a company who are supposed to be professional.
Perhaps I was asking too much from them to actually be able to remove dust from the surface of the lens without leaving a smear of adding more dust.
Needless to say, I won’t be using them again.
 
You can get really anal about dust if you're not careful.
Its a fact of life, we have to learn to live with it.
That doesn't excuse that shoddy customer service, to be honest I think this sensor cleaning lark is money for old rope anyway, and that might be why service levels don't meet customer expectations.
 
You can get really anal about dust if you're not careful.
Its a fact of life, we have to learn to live with it.
That doesn't excuse that shoddy customer service, to be honest I think this sensor cleaning lark is money for old rope anyway, and that might be why service levels don't meet customer expectations.

I totally agree with you, personally I am not fussed by a few dust bunnies.
I've cleaned sensors without a problem when they've become over the top but these were stubborn buggers.
I just felt that being honest with my thread in the classified section may have put off people upgrading from xxxD body.
All the cleaning products these so called Pros use are available to us and in hindsight, apart from the focus screen, I could have bought some more pads, fluids and still had change.
 
The dust you see through the viewfinder isn't dust on the sensor but dust behing the viewfinder screen, get them to clean the viewfinder not the sensor.
 
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