ffordes, do you have any experience with them

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chilli_vision

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Hi Forum,

Has anyone had any experiences with the website Ffordes for purchasing new or used lenses or equipment.

I would like to get some real life reviews before I consider using them.

Matt
 
I've had a couple of things from them and they've been fine. The new site is much better than the old one.
 
They are a very reputable company who have been in business for a long time. I recently bought some Gitzo equipment from them and had excellent service with fast delivery and a personal email explaining that one of the items will be sent direct from the distributor to me, it arrived next day as did their other items.

Highly recommended
 
A huge big thumbs up from me.
 
I've used them a couple of times, had to return an item once and did so with no hassle at all. So I could recommend them.
 
I bought a "used" lens off them a couple of months back ,it arrived the following day and was far better than expected.

I would not hesitate to use them again.
 
I am awaiting the delivery of my first used lens from them tomorrow. Hopefully it will go well!
 
Hi All,

Thanks for your comments so far.

Do you know if they sell gray imports (HK) with their one warranty or other imports with the official manufactures warranty? I will send them a mail and ask them about their warranties etc, but it's also nice to get customers opinions.
 
Have used since they were way down South - and now they're way up north! If you are ever in the area the visit messes with your mind - go upstairs from a very nice cafe and you could be in a major dealers in London...!
 
I believe they sell genuine UK items, but I don't now for sure.

In my experience, they are an excellent company to deal with. I've bought two lenses from them and in both cases condition was better than I expected and service superb. They are very honest with their descriptions and will give you detailed information about a particular item if you email or call them for it. Recently I fancied a particular CZ lens and emailed them about it and they explained the condition in detail and suggested I wait for a better one to come along. Can't ask for more than that. Prices seem okay too, both lenses I bought would have cost much more on Ebay.

Finally, they have a 7 days no-quibble return policy on used items (don't know about new) - I've not returned anything but like the fact that I could.
 
I've used them once for a second hand lens and would use them, again.
 
I've bought from them and sold on commission with them, and would happily recommend them as reliable. I've generally found they are not that competitive for new equipment, but sometimes they have special offers that are good.
 
Unfortunately I have just experienced a problem with ffords. I placed an order last weekend for a new lens and recevveid a conformation e-mail that they had accepted the order. On Monday I received another e-mail confirming that order status had been changed to sale. Naively I assumed I would now get my lens in a few days. I have heard nothing from them so I called them today.

They have just told me that the lens is not in stock and is on backorder. Ok, I have no problem with this if they had told me on Monday, but I have been left under the assumption that a sale had been made (deducted £ from my account), which in my mind is the sale of stock.

I am now waiting for the buyer to come back to me to see when they can get them back in. But, I think what I am going to have to do is cancel my order and get it from a local retailer at a slightly higher price as I need it sooner than I expect they can delivery.

Ah, well, these things happen, just a little annoying really. I just wish they had told me that it was ok of stock and on back order, rather than wait for me to call 4 days later.
 
chilli_vision said:
Unfortunately I have just experienced a problem with ffords. I placed an order last weekend for a new lens and recevveid a conformation e-mail that they had accepted the order. On Monday I received another e-mail confirming that order status had been changed to sale. Naively I assumed I would now get my lens in a few days. I have heard nothing from them so I called them today.

They have just told me that the lens is not in stock and is on backorder. Ok, I have no problem with this if they had told me on Monday, but I have been left under the assumption that a sale had been made (deducted £ from my account), which in my mind is the sale of stock.

I am now waiting for the buyer to come back to me to see when they can get them back in. But, I think what I am going to have to do is cancel my order and get it from a local retailer at a slightly higher price as I need it sooner than I expect they can delivery.

Ah, well, these things happen, just a little annoying really. I just wish they had told me that it was ok of stock and on back order, rather than wait for me to call 4 days later.
Click to expand...

In Fairness to Ffords, I have spoken to them and they have arranged an immediate refund and I have received e-mail conformation of the transaction.

They were very apologetic about not following the order up with a call advising on the out of stock issue, so all credit to them in their support once they found the error.

Mat
 
Ordered from FFordes a number of times and have been fantastic throughout.

I too had a problem with them sending me a bag which was different from what I ordered. They sent the correct one out asap and refunded me return postage for the wrong bag. All e-mails were replied to within a couple hours.

I've not got a bad word to say about them.
 
I dont want to talk about them.:nono::lol:
 
I've been using ffordes for several years and have no problem recommending them. They are my local camera shop and I visit quite often. The cafe downstairs does a nice cup of coffee and you're only a stone's throw from Glen Affric to try out your new gear. :D
 
I've bought a few used lens from them in the past, every time I have been pleasantly surprised by the condition of the items. When they describe something as 'mint'- it is indistinguishable from new. Very quick postage as well.
 
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