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darkroom12
Guest
It would appear that these printers have a design fault with the paper loading slot. I bought one last July and at first it worked very well and then I didn't use it for several weeks and when I did it was very hit and miss when you tried to load paper. Thicker inkjet paper isn't too bad, (But still isn't 100% reliable), but when printing documents on plain white 80gsm paper there is a serious problem and you can get constant 'miss-feeds' or reports of 'paper out'. I got in touch with Epson and the company I bought it from - The Imaging Warehouse. They, The Imaging Warehouse could not have given better service if I had to pay for it. They were superb.
Epson however have not been so forthcoming. Getting in touch with them was not difficult - their call centre is in Barcelona but the call is local rate. They then pass it onto Epson somewhere in England and they get in touch by E mail and ask a number of questions including some that do not apply to the problem,such as - does the fault also happen when I am trying to scan. Obviously they have someone who has no knowledge of the product. They offered to exchange the unit, but there are none in the country and there is no date for another delivery.
Looking and searching on the internet using the search term 'Epson SC-P700 problems' you will find masses of people who responded to a magazine with more or less the same problem. It is the same in America as well, only they are bit more vociferous!
In the meantime I coaxed it back to action with a few stoppages on the way and looking closely at the method used to feed the paper into the machine, this relies upon two small counter rotating wheels with a very rough surface like 80 grit sandpaper to pull the paper through. I may be wrong but these appear to be badly spaced and do not always come into close enough contact with the paper to pull it completely through, which results in the fault being registered. I did find that if I put about 20 sheets of plain white paper in the feed slot this makes the media come into direct contact with the wheels and you can get it to work - mostly, but you can still get miss-feeds
I still have over 7 months left on the guarantee and in any case I registered the fault with Epson only a week or so ago, so if it doesn't improve I will be asking for a replacement whenever they get new stocks in. For a piece of equipment which costs as much as the P700 does you should be able to expect it to work reliably for several years.
So if anyone is thinking about buying one of these in the future, be very careful because you may be buying a load of trouble.
On the good side, when it works, the quality of the prints on good quality inkjet paper is superb, by far the best I have ever had.
Epson however have not been so forthcoming. Getting in touch with them was not difficult - their call centre is in Barcelona but the call is local rate. They then pass it onto Epson somewhere in England and they get in touch by E mail and ask a number of questions including some that do not apply to the problem,such as - does the fault also happen when I am trying to scan. Obviously they have someone who has no knowledge of the product. They offered to exchange the unit, but there are none in the country and there is no date for another delivery.
Looking and searching on the internet using the search term 'Epson SC-P700 problems' you will find masses of people who responded to a magazine with more or less the same problem. It is the same in America as well, only they are bit more vociferous!
In the meantime I coaxed it back to action with a few stoppages on the way and looking closely at the method used to feed the paper into the machine, this relies upon two small counter rotating wheels with a very rough surface like 80 grit sandpaper to pull the paper through. I may be wrong but these appear to be badly spaced and do not always come into close enough contact with the paper to pull it completely through, which results in the fault being registered. I did find that if I put about 20 sheets of plain white paper in the feed slot this makes the media come into direct contact with the wheels and you can get it to work - mostly, but you can still get miss-feeds
I still have over 7 months left on the guarantee and in any case I registered the fault with Epson only a week or so ago, so if it doesn't improve I will be asking for a replacement whenever they get new stocks in. For a piece of equipment which costs as much as the P700 does you should be able to expect it to work reliably for several years.
So if anyone is thinking about buying one of these in the future, be very careful because you may be buying a load of trouble.
On the good side, when it works, the quality of the prints on good quality inkjet paper is superb, by far the best I have ever had.
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