Electricity provider 'slamming' your account?

[Box Brownie]

Hi all

Having looked up the legal description of slamming i.e. you were mis-sold into signing up when you were not made aware that you were signing an agreement.........but what we are experiencing looks like slamming!!!!

1. Letter comes from current provider saying sorry to see you go!
2. Talk to that provider to be told that when they get a transfer instruction from another supplier they are obligated to make the transfer.
3. But we never requested a change.
4. Supplier says you must take it with the other supplier
   But who are they??? They tell us
5. Make contact which is still ongoing but so far it is like groundhog day......we tell them we are not and never wanted or authorised them to take the account
   They ask us to confirm the non-existent account details so that they can "find us on the records".
   
   
6. The story it seems will continue!

Has anyone else had this happen and FWIW the intruder company is called Hudson Energy or MyGreenEnergyCompany.

 

[AndrewFlannigan]

This page may help you deal with them: https://www.moneysavingexpert.com/utilities/Energy-mis-selling-complaints

 

[ancient_mariner]

Did you actually give this third party company your details? If so, that was reasonable enough for them to think you wanted to change. If not then they are clearly in the wrong.

 

[ozbuoy]

Hey Folks,

As someone who works for one of the big six, I can confirm this seems to go on all the time.

You have two options here, the first is to contact the supplier that you wanted to stay with and ask them to raise an erroneous transfer. This should mean your supply will be moved back to the original supplier with little or no change to your account. If your a prepayment customer then the incoming supplier will transfer all payments to the original supplier.

The other way of doing it is to raise a sales complaint with the incoming supplier and advise them you didn’t agree to be transferred to them. You need to ensure that you raise a complaint with them and explain you don’t want it closed down until your supply is returned to the original supplier under the erroneous transfer procedure. If after 8 weeks they haven’t returned your supply to your original supplier, you then have the option of escalating the complaint to the ombudsman.

Hope this help


C

 

[Box Brownie]

If you had no intention of changing supplier, why did you give a third party your details?

For clarity and upon the contact we have had without identifying who & where we are how could they have checked that they had anything on record.

We answered their questions on the understanding that the info was for use purely to ensure they removed us and cancelled the transfer!!!

This page may help you deal with them: https://www.moneysavingexpert.com/utilities/Energy-mis-selling-complaints

Thanks, yes I have found that one ealrier

Did you actually give this third party company your details? If so, that was reasonable enough for them to think you wanted to change. If not then they are clearly in the wrong.

As noted the first we knew of this transfer was when our current supplier wrote to us

Hey Folks,

As someone who works for one of the big six, I can confirm this seems to go on all the time.

You have two options here, the first is to contact the supplier that you wanted to stay with and ask them to raise an erroneous transfer. This should mean your supply will be moved back to the original supplier with little or no change to your account. If your a prepayment customer then the incoming supplier will transfer all payments to the original supplier.

The other way of doing it is to raise a sales complaint with the incoming supplier and advise them you didn’t agree to be transferred to them. You need to ensure that you raise a complaint with them and explain you don’t want it closed down until your supply is returned to the original supplier under the erroneous transfer procedure. If after 8 weeks they haven’t returned your supply to your original supplier, you then have the option of escalating the complaint to the ombudsman.

Hope this help


C

Thanks for the heads up.................IMO that charter should have been in the current supplier letter i.e. if you believe there has been a mistake let us know under the Charter Terms.

FWIW we had an email response from our current supplier advising that our service had been stopped and transferred but acknowledged that we did not wish to happen and would work on getting it back! But no mention of the Erroneous Transfer Customer Charter ~ why on earth not?

I surmise our reply thanking them for the update and action they are taking should include us referring to the "Erroneous Transfer Customer Charter" to put them on notice that that is our expectation.?