Ebuyer Rant

G

GerryD

Suspended / Banned
Messages
3,547
Name
Gerald Davies
Edit My Images
Yes
Well the hard disk has gone down on my PC :bonk: no data lost as program disk, just needed reconfiguring. So I thought as I'm selling up and going traveling I'd get a laptop.

Order laptop on Friday 6th June for delivery on Friday 13th (because its cheaper). Yes I'm a cheap skate. The laptop turned up on Monday to my surprise/delight :clap::clap::clap:

So all excited, I switched it on, reading the manual first (honest), not to see the windows setup, but the laptop asking for the password for Sam and Tom. Who are they u might ask? I have no idea but the laptop had been used and returned to ebuyer. :thumbsdown: Now ebuyer tried shipping this to me a new laptop. :eek::eek::eek::eek:

To say I was unhappy is an understatement. Give them a ring, straight away, ready for a fight, and they apologized and arranged replacement for today (Tuesday) and collection of the used laptop. The laptop I am more than happy with, having now received a new one, and I am in the middle of reconfiguring it.

To conclude, ebuyer.com made a mistake in sending out a pre-used laptop as new. This is unforgivable, and their quality checks far below standard. I have recommended ebuyer to lots of my friends and used them for several years because they where cheap and their service was good. Would I use them in the future properly, but where they where my default look first for computer products. Not anymore, I will be looking to use other suppliers.

Rant over

Gerald
 
Last edited:
I suppose the question is, is this a one off or is it common practice for them?
 
Had problems with ebuyer myself before and no longer use them, but I have to say (original mistake aside) they did you proud as soon as the problem was brought to their attention. Delivered, picked up and redelivered and still 3 days before the original set delivery date.
 
Bought everything for my new PC from them. The free delivery is the same as the paid for delivery they just make you wait a day (usually) for picking. Everything correct and working. Used them again since also with no problem.

Did have to use their RMA system a while back and it took a while but it did work. Had to complain though to get credit for return postage but they did reimburse me.
 
everyone makes mistakes
but if they fix em quick then that's a good thing!:thumbs:
 
Naming no names, but i work for a large supplier of office equipment and can say that sadly this sort of thing is common practice :thumbsdown:
i in no way condone this sort of thing and have to admit i think about calling trading standards on a weekly basis...
 
Thanks all for your replies.

Stud, I suspect that it is common practice, its just that they got caught out this time. Working for a major mobile supply (I need I say anymore) they would try and sell their returns back to customer, but we would make them aware that it would be a returned item. So yes it goes on a lot.

MattyH, I am considering using them in the future, as this has reduced my faith in them. It also raised the question, what else have I received from them that was not brand new?

Steep, I am happy with the way they resolved the issue, I could not of expected more from any company in the way of replacing the equipment, but i goes without saying that I would have preferred to have received a new one in the first place

RobertP, I phoned them and kicked up a bit of a fuss and they sorted everything over the phone, and the original laptop was picked up the same time as the new one was delivered. I did have a look at it, but on my brothers PC, and forgot the serial number so would have meant driving back over. So took number of website and phoned them. I doubt very much if I would have had the new laptop today if I had used their website.
If I do have a problem like this in the future I certainly will be phoning for the best response times.

StuntMonkey, I have to agree with you unfortunately and who that I suspect is very common, as every company is looking to cut costs

Gerald
 
wasnt an Acer by any chance ? I work for currys and a laptop which was sealed came in and was sold, it came back a few days later with Mike and a password. Apparently this has happened on more than one occasion.
 
No Dylan, it is a samsung laptop, and it was ebuyer trying a fast one. The guy who arranged the return, and I quote, 'it looks like someone returned it to us and said it was not used'. i.e. we sell 2nd hand kit as new.

Look like acer are doing the same or there was a mix up in one of your warehouses
 
StuD said:
I suppose the question is, is this a one off or is it common practice for them?
Click to expand...

I have bought several pc's from ebuyer and have always been very pleased with them, but a few months ago I ordered a digi box. On checking the menu I found it belonged to a previous owner, name address and telephone number included. I contacted ebuyer who apologised and said I could either return it to them which I couldn't be bothered to do, as it was only £20 or they would refund my £4.99 carriage. I agreed to this as it really wasn't worth the effort of sending it back.

In view of taxis experience it makes me wonder whether this is indeed a common practice for them.
 
hillwalkinggirl said:
In view of taxis experience it makes me wonder whether this is indeed a common practice for them.
Click to expand...

its looking more likely that it is the we look into this.

Glad you got you're problem resolved. I don't know if i'd have been so ease going with them.
 
i have had problems with them in the past but all ways end up going back to them!

but i have and more trouble with city-link

they sent out a laptop to me on a monday which i got. that same monday afternoon i order a new tft for del the next but they said they could not find the flat! hello you was there yesterday and my gf was off work getting over open heart surgery!!!! ended up having to get it sent to my work address in the end!
 
Well I've had the same experience. I ordered a TV from ebuyer last week. It arrived Thursday and when I opened it it was clearly 2nd hand or a refurb. The manual, cables, etc. weren't freshly packed, the protective film from the casing was missing but bits were still tucked inside the edges. Worst of all the mains switch on the back of the TV was hanging out by its wire.

I requested a return online and late Friday got an email telling me to call before they'd authorise it, of course no one there until Monday. Goods were picked up on Tuesday, delivered on Wednesday. Late Wednesday I got an email telling the stand for TV had been tested, found faulty and a refund would be given once the RMA was closed. Called this morning to ask if that was an error because the stand wasn't fautly, the TV was.

I was told the stand had been tested and was faulty but they hadn't tested the TV yet and it can take up to 4 working days from the day after they receive the goods to test with the refund taking another 4 days after that. I asked if it couldn't possibly be an error and that the person who tested the "stand" had in fact tested the TV but entered it wrongly on the system. It's possible but I still have to wait the 4 days before they'll look into it. So more than two weeks after asking for the RMA on a DoA/refurb/pre-owned TV to get a refund.

Does the ebuyer staff uniform include spurs and a stetson?
 
Never used ebuyer so cannot comment, however, a few months ago our 3 contract mobile phones with o2 were up for renewal. We changed the tarriffs and ordered 3 new LG Viewtys. First one arrived [mine] all ok, next day the next one turned up, for our sales manager. He took it off home and charged it, brought it bakc in the following day and said we better contact o2 - the phone had several pictures, video clips and some rather irate text messages saved on it. The packaging, cables, etc all seemed brand new and even the phone looked untouched and still had the blue cellophane covering the surfaces that you normally remove. o2, or rather the call centre lady, was quite shocked when we called and explained, and to their credit a new phone was with us the following day, so its not only ebuyer that has dubious quality and stock control it would seem.
 
I used to use ebuyer until I had a problem with an order and then never used them again due to their terrible handling of the problem (i.e. accusing me of having an item and trying to defraud them... then admitting to me that I was right that it had never been dispatched even though I paid for next day delivery).

I think this is a common problem, lots of people use them and are happy but once they've had a problem they don't use them again.
 
I've bought from several online retailers and the only one I've ever had problems with is ebuyer. I received a terrible service from them.
 
Last edited:
Ebuyer is one of many companies that are fantastic and cheap until there is a problem then you find out how bad therir customer service is. I had the same problem with the old Savastore company.
 
I have used Ebuyer several times for business purposes and know from experience that their customer service is appalling.

I get many computer parts from them (often in bulk) and should one (or more!) of these parts go wrong, they flat out refuse to do anything about it, more often than not referring you to the manufractuers, who in turn tell you to deal with the suppliers. Its a vicious circle once this happens.

It is clear that they survive the bad press by keeping prices low and overheads even lower. Not a company with any customer responsibility, and if there is any justice, they'll be out of business at some point in the future.
 
I bought a CPU off them that they sent me an earlier revision than that advertised. I put the thing in and had it running and then noticed it was hotter than it should be so checked it with some software to find it was an older version. Took them four days to agree to send me some thermal paste with the replacement after I repeatedly told them I had taken the thermal pad off my Freezer cooler. Like pulling teeth.

First thing I have had go wrong in numerous purchases though.
 
I must just be lucky then :thinking:

I've spent about £20k with them in the last 5 years and have only ever had 3 RMA's, all which went perfectly smooth (one of them an 11 month old GFX card which died). The RMA's we're setup online, and when I called their cust service team they were polite and helpful.

Maybe I'm just easy to please :nuts:
 
aye i've only had minor problems with them tbh and generally i think people get massively irate with a company as soon as there is a singular problem, granted what they've done is bad but it's just how it is.

i'd still rate them above, dabs, ocuk, scan and aria for service and price and i've bought an abundance of stuff from them

only real issue i have is their insistance on using scitylink
 
alexkidd said:
aye i've only had minor problems with them tbh and generally i think people get massively irate with a company as soon as there is a singular problem, granted what they've done is bad but it's just how it is.
Click to expand...
I deal with a lot of companies like this (£50k+ on IT bits per year) and eBuyer have the worst CS of any of them.
 
alexkidd said:
......i'd still rate them above, dabs....
Click to expand...

I always thought Dabs to be on-the-ball with good service - until recently. I had bought a new laptop that had a trial version of MS Office Home & Student, not from Dabs (John Lewis).

I thought that I should upgrade the Office H&S to the full version of Office Professional. I made a mistake in reading the Dabs and Microsoft websites, where it is stated that although I have a trial version, the full MS Office suite was on the hard-drive and all that I needed was a MLK for Office Pro. I purchased the required MLK from Dabs and, of course, when the MLK Product Key was entered, it was rejected. Despite numerous emails to/from Dabs and Microsoft, no-one wanted to help me with my error. I eventually found out that Microsoft will provide backup discs for a nominal postage fee and all is now well and I have MS Office Professional running fine, all for under £200 (BTW - That's not a brag as to how rich I am, as I'm not). I even considered buying the full version as a 'student' at a vastly reduced price but I'm too honest for that.

I just couldn't believe how badly Dabs reacted and I have told them that I won't be back to them or to their BT Shop.

A happy customer will tell 10 others, an unhappy customer will go on the internet and inform millions of others.
 
Same for me with Dabs, they were going downhill before BT bought them. I now use PC World Business who are surprisingly good (how did that happen??)
 
You must log in or register to reply here.
Back
Top