eBay Feedback Removed

Keith W

Keith W

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So I bought a pair of jeans on eBay which clearly stated they were ex M&S Blue Harbour Stretch jeans that had had labels removed to prevent shop returns.

Now I already have a number of these jeans bought direct from M&S so I know exactly what they look like, feel like etc. etc.

So when the jeans arrive I immediately notice that they are in fact fake, they were never M&S jeans at any point in there life time.

I contact the seller and tell him they are fake and want my money back, I returned the jeans and got a refund.

Now I am a firm believer in leaving what I consider fair feedback based on my experience, so I left the seller a negative feedback which said the following:

Fake item, has never been M&S in its lifetime. Refund issued. Buyer beware!
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Today I received an email from eBay:

eBay said:
eBay account warning - policy violation:

After reviewing your eBay account, it appears that you have violated eBay's policy.
-The following Feedback comment you left has been removed:
Fake item, has never been M&S in its lifetime. Refund issued. Buyer beware!
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So I am thinking WTF!

How on earth is my feedback a breach of policy? It is a fair and honest review based off of my experience with the seller.

I asked for a call back from eBay so that they could explain this to me, I am still waiting on that call some many hours later

Further checking of this chancres feedback reveals he has a lot of negative feedback, some about the same jeans, some saying pretty much the same as I did, I also noted he has a lot of negative feedback deleted by eBay.

How does he mange to get away with this?

If only I had done a little more due diligence I could have avoided this joker
 
Did you go through ebay disputes at all for the refund? I think you have to register with them that they are fakes otherwise the seller can claim you're being unduly vindictive with your feedback and get it removed.
 
Alan Clogwyn said:
Did you go through ebay disputes at all for the refund? I think you have to register with them that they are fakes otherwise the seller can claim you're being unduly vindictive with your feedback and get it removed.
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Because they were fake that is exactly what I did, went through eBay, however they wanted me to first contact the seller first which I did, he said return for refund which I did, eBay then considered it resolved - It was at this point I left my feedback.

I will be bugging eBay again tomorrow to explain this to me
 
Keith W said:
Because they were fake that is exactly what I did, went through eBay, however they wanted me to first contact the seller first which I did, he said return for refund which I did, eBay then considered it resolved - It was at this point I left my feedback.

I will be bugging eBay again tomorrow to explain this to me
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Well they have no excuse then. Is the listing still live? Report that as being fake too.
 
As above, unless eBay concluded that the item is fake during a dispute case I don't think you can state it on feedback. Normally they seem to refund people in fake item cases and then approve the buyer to destroy the goods.

Brendan Mulachy said:
what gets me is why anybody would want to buy M&S jeans in the first place:naughty:
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What I was thinking, who fakes m&s goods. More likely the listing was probably incorrect.
 
neil_g said:
As above, unless eBay concluded that the item is fake during a dispute case I don't think you can state it on feedback. Normally they seem to refund people in fake item cases and then approve the buyer to destroy the goods.


What I was thinking, who fakes m&s goods. More likely the listing was probably incorrect.
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Oh it is not a listing mistake, this seller has loads of stuff he passes off as ex M&S

By the way don't knock M&S until you have tried it
 
neil_g said:
What I was thinking, who fakes m&s goods. More likely the listing was probably incorrect.
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M&S fakes quite common at the moment,not to wear of course but to take back for their no quibble ,no need for a receipt policy
 
Even if they were m&s and the labels were removed they still could not claim they are m&s. This is the whole point of the labels being removed.
 
Is it all really worth it? Why not something not open to libel like; Fit not as advertised, very unusual cut - Look elsewhere
 
Maybe he buys from the m&s outlets, where some stock is sold cheaply because it's old, or incorrectly labeled, or has an issue that prevents it being sold in their stores?
 
ecoleman said:
It's not Libel if it's true.

If the seller is misrepresenting his goods then why shouldn't feedback reflect that.
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And until it is proven and you have evidence for it, Ebay can be held liable for those comments. I can fully understand it would remove comments like that; regardless of how "true" and "right" it may be.
 
To be fair to Ebay, unless there is communication from the seller basically saying "Sorry fella, you're right, these are counterfeit goods, you've got me banged to rights - here have your money back", you have zero evidence that they are, indeed counterfeit.
"I know M & S jeans, and these don't look or feel right", just isn't evidence I'm afraid, and the first 2 words of your feedback could potentially give Ebay a headache.
They are rightfully covering their behinds by removing the feedback.
 
dejongj said:
And until it is proven and you have evidence for it, Ebay can be held liable for those comments. I can fully understand it would remove comments like that; regardless of how "true" and "right" it may be.
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And is exactly why millions of people get ripped off each and every year and legitimate companies loose out on millions of pounds of sales and government looses out on millions of pounds worth of vat and taxes.

All because people are to scared to say the truth or are to busy covering their own arse, or don't want to close fake listings because they are make so much money from them.
 
ecoleman said:
And is exactly why millions of people get ripped off each and every year and legitimate companies loose out on millions of pounds of sales and government looses out on millions of pounds worth of vat and taxes.

All because people are to scared to say the truth or are to busy covering their own arse, or don't want to close fake listings because they are make so much money from them.
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No. People get ripped off because they want to pay the lowest possible price for everything they can, and then are shocked when they get substandard merchandise.
If these people reported the allegedly counterfeit goods to the supposed manufacturer each time (like Keith has now done in this instance) then the manufacturer can decide if they wish to pursue the possible counterfeiting matter.
What the million of "ripped off people" can do, is buy legitimate goods from reputable outlets.
If something seems too cheap to be legit....it generally is.
 
viv1969 said:
No. People get ripped off because they want to pay the lowest possible price for everything they can, and then are shocked when they get substandard merchandise.
If these people reported the allegedly counterfeit goods to the supposed manufacturer each time (like Keith has now done in this instance) then the manufacturer can decide if they wish to pursue the possible counterfeiting matter.
What the million of "ripped off people" can do, is buy legitimate goods from reputable outlets.
If something seems too cheap to be legit....it generally is.
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Unfortunately not everybody knows that buying to cheap means fake. Everybody looks out for bargains, especially in tighter times and not everybody is as savvy as the next, especially the older generation.

Simply telling customers it's their fault for buying something too cheap isn't the solution.
 
ecoleman said:
Unfortunately not everybody knows that buying to cheap means fake. Everybody looks out for bargains, especially in tighter times and not everybody is as savvy as the next, especially the older generation.

Simply telling customers it's their fault for buying something too cheap isn't the solution.
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Customers have to take their fair share of the responsibility though.
 
Caveat emptor.

I used to think it meant empty cave.
 
Bit of an odd one fake goods, go on holiday to like Turkey or Greece and people fighting to buy awful fake superdry clothing or Michael kors handbags and pretty much everything including "eye burners" fake sunnies..

I assume in the UK if you are not buying something branded as such from either the store or an official outlet its fake.

and on ebay its all fake.
 
ecoleman said:
Unfortunately not everybody knows that buying to cheap means fake. Everybody looks out for bargains, especially in tighter times and not everybody is as savvy as the next, especially the older generation.

Simply telling customers it's their fault for buying something too cheap isn't the solution.
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I don't disagree with that. Doesn't mean you can just excuse someone of selling counterfeit goods in public comments. As I suggested previously there are other ways of expressing your dissatisfaction such that other potential buyers can see and avoid. Heck there are plenty of people who happily buy counterfeit products knowingly if they can get it cheap. Michael Korr bags seems to be very popular at school when talking to my daughter. As such I would argue that providing information like terrible fit, bad quality material etc is much more useful that purely saying its a fake.
 
On the general issue... IMO evil bay's priority is to make money for evil bay and if they feel that negative feedback hurts their income I don't doubt they'll delete it.

Can't remember what I was looking at a while back but when I looked at the sellers feedback many of the positive feedback entries had very negative comments. All positive stars but very negative comments. I assume this is a way round ebays predilection to deletion.

Not that I use evil bay much but I will never buy anything without checking the sellers feedback and reading the comments. I will never rely on the positive percentage displayed as it can IMO totally misrepresent a sellers true quality.
 
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