eBay buyer requesting lens return

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Paul.Moss

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Hello,

I’m just looking for some advice on a current situation. Sold a lens a week and a bit ago, it was fully working when I had it, sold on eBay and received prompt feedback that it was great and buyer happy with it.

Fast forward to today, received a return request for said lens saying camera is throwing up error 01 Lens cannot be detected and the buyer wants to return this for a full refund.

On my listing I stated no returns and have contacted the buyer saying the lens was working fine when I had it and now 10 days down the line I’m not prepared to offer a refund. Naturally buyer has started a dispute so I’m wondering what the best thing is to do?

I don’t want to offer a refund as the item was used and how am I supposed to know whether the lens has been dropped/damaged and now buyer is stating it’s faulty?

Thanks for any advice!
 
A problem with his contacts I would refund less 15 percent just out of kindness ,then sell it on again you should always build that into eBay sales it saves disappointment
 
I’ve advised if they had cleaned the contacts, which camera are they using, has it ever worked and received no reply. Just continuing to request a full refund. Just feels wrong to me.
 
speaking from experience so this is fact, depending on how you look at it, as if your a buyer or seller, ebay is very much on the side of the buyer, the amount of times I see people say in there listings that they dont accept returns, technically all that means weather you like it or not is that you dont accept them for a change of mind or the buyer has seen a better/cheaper one.
all the buyer has to do is say its faulty,not as described and ebay will 100% rule in his favour, and just to make things worse, you have to pay the return postage and if sent first class recorded and insured and depending on what lens it is can be £10-20, not 100% on ebays time, 30-60 days but I know paypal does a 90 day return so after 80 days if the buyer turns round and asks for a refund because its developed a problem then once again your screwed, iv sent stuff back myself before for things not being as described. despite the seller not having none of it and ebay has always ruled in my favour, and iv also had a camera sent back after 6 week claiming it wasn't as described, when it was in 100% mint condition, ebay just can not and will not get involved, as they told me, they haven't the time to have things sent to them for inspection to work out whos lieing, so as part of there 100% money back guarantee the buyer always but always wins,
not what you want to hear I know, but it will happen, so effectively you can buy a top of the range camera and lens/lenses take them on a photo trip/holiday and then send them back and its not cost you a penny. its not called evilbay for nothing.

lee
 
forgot to add, when ebay rule in his favour and you decide your not paying, they just take it out of your account, and if its not there then they pay and you owe them, so there is no getting out of it,
 
A possible scenario is that they got the lens - gave it the once over - and then thought brilliant - left you feedback and then off they trotted back to work. Got it out a couple of days later started taking a few proper photographs, and the lens started throwing up the error, but only in certain circusmtances - then as they'd identified it was faulty on their camera - rightly want to return it. I had a Canon L 100mm macro lens that suffered minor water damage. On my 1dx2 every time I fired the shutter, it threw up an error. So I thought fair enough it's dead. Sent it to Canon to be checked - they said - 'yep it's all corroded - it's not worth repairing' - got it back - still threw up the error. Was about to sell it on ebay as 'spare parts' when I popped it on my dad's Canon 80d. It worked a treat - no error code - and hasn't missed a beat since. I put it back on my 1dx2 and it throws a wobbly every time. So there is a possibility that it doesn't show as faulty on your camera, but could on another model, speaking from my own experience. (And I know yours isn't water damaged - it's just my own story to share to understand that not all faults show on all cameras).
 
Snapper67 said:
Why anyone ever uses that site is beyond me.

Dougie.
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its a handy place most of the time, there is good and bad people on it, as with everything,
i try not to sell on there if possible as there 10% final value fee can be a bit much sometimes,
sold my nikon D610 and 24-70mm lens a while ago for £1000 and thay took £100 and paypal had £30, hard pill to swallow, never again
 
I only sell on eBay when I get a £1 final value fee offer.
I gave a refund for a mobo I sold earlier this year but I was lucky as the buyer gave a full description of the fault.
 
Thanks for the advice. I started a dispute with eBay last night.
Checked this morning and return request was closed by the original buyer. I then received a message stating the buyer had sold the lens on for £50 than I sold it! Just shows it was obviously working the whole time


Annoyed to say the least, waste of my time but pleased it’s done and dusted. It’s a sad time that people want to rinse others financially.

Thankfully my Sony 70-300 arrived yesterday and eager to test it out with my A7iii. It’s a bit of monster lens compared to others I’ve had.
 
There was a time when ebay was a good place to sell stuff. Then they changed their rules to favour the buyer over the seller and I've stopped selling stuff. There have been so many reports of fraudulent claims by buyers that I no longer trust the site, which is a pity.
 
I've sold plenty on there in the past with no problems, mostly through the missus small business which was vintage ceramics, not really the sort of thing you're likely to get scammed on. Still I have sold a number of cameras lenses, cameras and computers until recently without problem. But, last year I sold a lens on there an Oly 12-40 and about 10 days after it was sold I received a sarky message from the buyer basically saying the front element had a huge chip in it. He was really sly about it, didn't ask for a partial refund or to return, neither did he start a dispute. I'm guessing he was hoping I'd offer to return some of the money and you know what if he'd have said the front element had a small scratch, I might have believed him and offered some money back. I can sometimes miss small blemishes, but a huge chip, no way. I just told him to do one and I never heard from him again.
 
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cymruchris said:
A possible scenario is that they got the lens - gave it the once over - and then thought brilliant - left you feedback and then off they trotted back to work. Got it out a couple of days later started taking a few proper photographs, and the lens started throwing up the error, but only in certain circusmtances - then as they'd identified it was faulty on their camera - rightly want to return it. I had a Canon L 100mm macro lens that suffered minor water damage. On my 1dx2 every time I fired the shutter, it threw up an error. So I thought fair enough it's dead. Sent it to Canon to be checked - they said - 'yep it's all corroded - it's not worth repairing' - got it back - still threw up the error. Was about to sell it on ebay as 'spare parts' when I popped it on my dad's Canon 80d. It worked a treat - no error code - and hasn't missed a beat since. I put it back on my 1dx2 and it throws a wobbly every time. So there is a possibility that it doesn't show as faulty on your camera, but could on another model, speaking from my own experience. (And I know yours isn't water damaged - it's just my own story to share to understand that not all faults show on all cameras).
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We has something similar a good few years back, new lens working fine on one camera, bunged it on another D3 still great, on a third and nothing, swopped it back fine, yet all the other lens work fine on all the cameras. Tried it again, still nother, checked contacts no difference. The best the maker could come up with was one camera was older (or newer) with slightly different something. They did offer to take the camera and lens and sort them but then it may not work on the others...
 
Paul.Moss said:
Thanks for the advice. I started a dispute with eBay last night.
Checked this morning and return request was closed by the original buyer. I then received a message stating the buyer had sold the lens on for £50 than I sold it! Just shows it was obviously working the whole time


Annoyed to say the least, waste of my time but pleased it’s done and dusted. It’s a sad time that people want to rinse others financially.

Thankfully my Sony 70-300 arrived yesterday and eager to test it out with my A7iii. It’s a bit of monster lens compared to others I’ve had.
Click to expand...
Who (ebay or the seller) sent you a message saying the lens had been sold for £50 (assume more) than you sold it for?
 
I have a 100% feedback on 818 transaction on ebay.. mostly as buyer and sold quite a few things.. only one hickup with a seller as I wasn't happy with goods and I won that case..

All in all over 18 years its been a positive experience... I can suss out who to deal and not deal with... I use it around once a month.. well at least

Someone has one bad experience then pronounce to the world how bad ebay is :)

Glad the OP is sorted.. I would have been confident that you would have won the case because the buyer had already given you positive feedback on the item... not much comeback after that for the buyer.. add to the no returns he should have read before buying.. I would ahve put money on you winning :)
 
I have been on Ebay since 2000, my feedback is close to 3000 with only 1 negative, i have bought and sold tons, from trainers that didn't fit to A7Rii and a ton of lenses and other camera bodies, in all of that time i have only had one issue, i posted a Sony FE 90mm macro to a buyer in germany that arrived smashed up pretty badly, buyer put in a claim very politely, and despite my bombproof packing, it turns out that when shipping out of the UK, the Ebay shipping centre in northampton open and repackage your item to make sure it is what you say it is, anyway Ebay refunded me and my buyer, buyer left glowing feedback, we were both happy.
 
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Don’t forget to consider blocking them from future sales to avoid coming across them in the future....
 
Paul.Moss said:
Thanks for the advice. I started a dispute with eBay last night.
Checked this morning and return request was closed by the original buyer. I then received a message stating the buyer had sold the lens on for £50 than I sold it! Just shows it was obviously working the whole time


Annoyed to say the least, waste of my time but pleased it’s done and dusted. It’s a sad time that people want to rinse others financially.

Thankfully my Sony 70-300 arrived yesterday and eager to test it out with my A7iii. It’s a bit of monster lens compared to others I’ve had.
Click to expand...

Time to forget about it and move on. Glad it got sorted.
 
Mozthecat said:
Don’t forget to consider blocking them from future sales to avoid coming across them in the future....
Click to expand...

exactly what I was going to say. make sure you do this in your account settings.
 
Have any other sellers seen a massive influx of returns? I've been selling a bit more considering the current situation and it seems like every other buyer wants to try something on.
 
KIPAX said:
I have a 100% feedback on 818 transaction on ebay.. mostly as buyer and sold quite a few things.. only one hickup with a seller as I wasn't happy with goods and I won that case..

All in all over 18 years its been a positive experience... I can suss out who to deal and not deal with... I use it around once a month.. well at least

Someone has one bad experience then pronounce to the world how bad ebay is :)

Glad the OP is sorted.. I would have been confident that you would have won the case because the buyer had already given you positive feedback on the item... not much comeback after that for the buyer.. add to the no returns he should have read before buying.. I would ahve put money on you winning :)
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But how long ago did you win the dispute with a buyer?

Things have changed a lot in the last few years.
 
KIPAX said:
Glad the OP is sorted.. I would have been confident that you would have won the case because the buyer had already given you positive feedback on the item... not much comeback after that for the buyer.. add to the no returns he should have read before buying.. I would ahve put money on you winning :)
Click to expand...

Not true. Feedback or not, ebay will almost always side with the buyer. I’ve been caught out several times in that exact scenario.
Ive had proof of shipping, proof of delivery and positive feedback left, yet a day later the buyer claimed it hadn’t arrived. Ebay refunded them out of my pocket and I had no comeback at all despite all the evidence. The place is now largely a scam and as long as they get your seller fees, they have no interest in helping you as a seller.
Sellers can’t even leave negative feedback for bad buyers anymore.. that alone shows the contempt eBay has for sellers.
 
shapeshifter said:
But how long ago did you win the dispute with a buyer?

Things have changed a lot in the last few years.
Click to expand...


I sold a lens to a guy a few months ago , he'd had it a day , wants to return it, purchased in error , a £600 lens bought in error , I refused, case closed by ebay, bizarrely the next day he left me glowing feedback saying how good it was

I had a vision of in error meaning his wife opened the box and saw the invoice
 
wack61 said:
I sold a lens to a guy a few months ago , he'd had it a day , wants to return it, purchased in error , a £600 lens bought in error , I refused, case closed by ebay, bizarrely the next day he left me glowing feedback saying how good it was

I had a vision of in error meaning his wife opened the box and saw the invoice
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If he’d said it was faulty though it would have been a zero and I mean zero quibble return at your expense!

Sadly eBay is in favour of the buyer most times but I have had some success as a seller so not all bad!
 
shapeshifter said:
But how long ago did you win the dispute with a buyer?

Things have changed a lot in the last few years.
Click to expand...

I was the buyer... I had the grivence... The picture of the item showed it as blue and it arrived white... turns out orrible phone pic put a blue tint on the item haha
 
TCR4x4 said:
Not true. Feedback or not, ebay will almost always side with the buyer. I’ve been caught out several times in that exact scenario.
Ive had proof of shipping, proof of delivery and positive feedback left, yet a day later the buyer claimed it hadn’t arrived. Ebay refunded them out of my pocket and I had no comeback at all despite all the evidence. The place is now largely a scam and as long as they get your seller fees, they have no interest in helping you as a seller.
Sellers can’t even leave negative feedback for bad buyers anymore.. that alone shows the contempt eBay has for sellers.
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That is what I have found in the last few years.

fleabay now always side with the buyer no matter what.
fleabay's answer to the seller is take out a small claim in the civil courts to recover the money for the item at the same time as still making the item available to the buyer.
In effect enforcing ones statutory and contractual rights as opposed to the agreements used via ebay.
 
burleyviking said:
I know paypal does a 90 day return so after 80 days if the buyer turns round and asks for a refund because its developed a problem then once again your screwed
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It's actually 180 days with PayPal.

The bad guys know this and will often wait until day 179 before raising a SNAD claim (partly in the hope that the seller won't notice and/or will have disposed of any paperwork, etc, relating to the sale).
 
now you mention 180 days that does ring a bell, thats a mighty long time offer a guarantee on a second hand item when you dont want to have to offer one,
iv been a member 17 years and have about 800 trades both buying and selling, probably 75% buying, iv only had a couple of bad experiences in that time,
both have been a joke really but at the end of the day you return the money, get your item back, lose a few quid in postage, wipe your mouth and move on.
it on the other hand has been more than good where iv had to return stuff when the seller has sold something not as described and refused outright to issue a refund.
where hes been made to, so over all id say its a decent place, theres scum bags in everything we do and everywhere we go, ebay is no different, i always check out peoples feedback, see what else there selling and what they have bought or sold in the past, iv weeded a few tools out that way, always plenty to go at,
 
the worse thing is when theres no real control, I do a bit of shooting, rifles, air rifles and shotguns, I bought a air rifle off a long term member on a shooting forum I'm on, described as mint, photos backed this up, £700 rifle came and it was very very not mint, scratches on the stock. barrel rusted and pitted, add was for bank transfer or PayPal as a gift, thought he was genuine with his long standing, so paid paypal as a gift, now stuck with a crap rifle worth £400, nothing I can do, the website mods have a stick now saying asking for payment from PayPal as a gift is a no no,
 
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