DXO premium support subscription

[myotis]

DXO have just announced a subscription service of $99 a year to get premium support for their products

Introducing DxO Premium Customer Support - DxO

DxO is proud to launch DxO Premium Customer Support — a new service designed to give photographers faster, more personalized access to our expert team through a dedicated ticketing system.

www.dxo.com

I've not seen it mentioned here, but I wonder what it might mean for "ordinary" support. It could be a good thing for professional photographers working to deadlines.

I've not had any email about it.

 

[gramps]

I wonder what it might mean for "ordinary" support

I think we can guess.

 

[myotis]

I think we can guess.

It's going to depend on how seriously they take support. i.e employ extra support people to offer the 'professional" service, or simply prioritise those who subscribe while keeping the staff numbers/skills levels as they are.

 

[gramps]

It's going to depend on how seriously they take support. i.e employ extra support people to offer the 'professional" service, or simply prioritise those who subscribe while keeping the staff numbers/skills levels as they are.

I rest my case

 

[Box Brownie]

Interesting ........

What contexts will the premium support result in
By this I mean, if the Pro Tog gets a rapid resolution to a bug or glitch (such as those raised on the DxO community forum), surely a fix that requires code changes it will be propagated to all users.

If not, that will fragment the build cycle into "them & us". With the "them" being fragmented too???

 

[myotis]

Interesting ........

What contexts will the premium support result in
By this I mean, if the Pro Tog gets a rapid resolution to a bug or glitch (such as those raised on the DxO community forum), surely a fix that requires code changes it will be propagated to all users.

If not, that will fragment the build cycle into "them & us". With the "them" being fragmented too???

The impression I get from the press release, is that it's more about getting immediate 24/7 help when stuck trying to do something with a looming deadline rather than fixing bugs. This may indeed get bugs more quickly into the system, but I would have thought it would make little difference to how quickly they were resolved.

Capture One also offer a priority support option, but it comes with a package that includes the iPad version of C1, online collaboration tools, cloud sharing of custom settings and styles between C1 installs, content credential tools, and extra styles. This costs an extra £74 a year. But the support isn't 24/7, C1 only promise a response within 12 hours.

In the good old days, I used to get support from C1 within an hour of emailing them :-(