Hi everyone,
I thought I'd ask this question here as I know a few will probably own this screen or another hi-end display.
Basically, I purchased a brand new U3014 in July. On-Screen display was hit or miss as to if would work, random horizontal lines would occur across the screen until it warmed up and occasionally it would just display some random patterns until it was switched off/on a few times. I lived with it until this week when I was off work to arrange a replacement.
Called Dell, told a replacement will be sent and to package my monitor up in the original box (or if I didn't have that use the one supplied). Naturally, I kept hold of the box, so put all the protective packaging on the monitor, cables in the bags, along with the colour calibration/user documentation - still unopened in the packaging.
Today, UPS man turns up, with a box larger than the supplied one (I figured they double packed the monitor box). Signs for it, he takes mine away, happy days.
Open the box and discover, some packaging around a monitor within just a plastic bag and a not stuck to the screen saying no cables are included.
Do I have rights to reject this? As far as I'm concerned, resale value down the line has dropped due to the lack of original packaging, manual, colour cert, cables etc.
How would you proceed with this.
I'm going to send them a e-mail but knowing my rights would be great.
Thanks in advance.
I thought I'd ask this question here as I know a few will probably own this screen or another hi-end display.
Basically, I purchased a brand new U3014 in July. On-Screen display was hit or miss as to if would work, random horizontal lines would occur across the screen until it warmed up and occasionally it would just display some random patterns until it was switched off/on a few times. I lived with it until this week when I was off work to arrange a replacement.
Called Dell, told a replacement will be sent and to package my monitor up in the original box (or if I didn't have that use the one supplied). Naturally, I kept hold of the box, so put all the protective packaging on the monitor, cables in the bags, along with the colour calibration/user documentation - still unopened in the packaging.
Today, UPS man turns up, with a box larger than the supplied one (I figured they double packed the monitor box). Signs for it, he takes mine away, happy days.
Open the box and discover, some packaging around a monitor within just a plastic bag and a not stuck to the screen saying no cables are included.
Do I have rights to reject this? As far as I'm concerned, resale value down the line has dropped due to the lack of original packaging, manual, colour cert, cables etc.
How would you proceed with this.
I'm going to send them a e-mail but knowing my rights would be great.
Thanks in advance.
