As it’s bank holiday Monday and raining I thought I would have a whinge.
The other day I was going out for the day and I knew that at teatime I would be near Scunthorpe, so I went on to the Pizza Hut website entered Scunthorpe as the location and looked at the takeaway deals. There was a £10 Every Day Deal - limited to a choice of 5 different regular size pizzas.
So at teatime feeling a bit peckish I turned off the M180, headed up the M181 - avoided crashing into the new roundabout that has now been built halfway along it - and into the Pizza Hut carpark. I walked into the restaurant and there was a very polite, charming, affable young gentleman stood by the serving hatch. I told him I would like to order a takeaway. I told him what I wanted and he said that’s £16.49. I said it’s only £10 on your website. Aaaahhh, he said that is a Delivery deal, not a Restaurant deal. Pizza Hut Deliver and Pizza Hut Restaurants are two totally separate businesses. He said the deals were very confusing and that no one understands them. However he did say that he would honour the deal and only charged me £10. In all honesty the pizza wasn’t worth £10 let alone £16.49 considering how small it actually was.
When I got home I contacted the Pizza Hut Customer Care Team and explained what had happened in the restaurant. The woman who responded stated that the deal was a valid deal in the restaurants and she couldn’t understand why the young gentleman found them confusing. She also stated that the deal had to ordered online. I responded to this by asking her where it said on their website that the deal had to be ordered online. She was unable to answer this simple question, instead replying with a load of corporate-speak.
So I sent another email to the Pizza Hut Customer Care Team detailing everything that had happened. A different woman responded by saying that the £10 Every Day Deal was exclusive to Pizza Hut Delivery shops, and she also included in her reply a couple of extracts from the Pizza Hut T&C’s. Neither of the T&C’s she included correlated with the actual deal that I was questioning. And to add insult to injury she even got my name wrong - which as far as I am concerned is inexcusable for someone who works in Customer Care - especially as my name was clearly printed at the end of the email that I had sent. Having read the Pizza Hut T&C’s not one of the deals listed in them correlated to the actual deal in question. You do have to question the intelligence of the personnel in the Customer Care Team - probably university students.
So a further email was swiftly despatched to the Customer Care Team detailing everything that had been said. I still await a reply.
Meanwhile, on a more positive note the rain has now stopped.
The other day I was going out for the day and I knew that at teatime I would be near Scunthorpe, so I went on to the Pizza Hut website entered Scunthorpe as the location and looked at the takeaway deals. There was a £10 Every Day Deal - limited to a choice of 5 different regular size pizzas.
So at teatime feeling a bit peckish I turned off the M180, headed up the M181 - avoided crashing into the new roundabout that has now been built halfway along it - and into the Pizza Hut carpark. I walked into the restaurant and there was a very polite, charming, affable young gentleman stood by the serving hatch. I told him I would like to order a takeaway. I told him what I wanted and he said that’s £16.49. I said it’s only £10 on your website. Aaaahhh, he said that is a Delivery deal, not a Restaurant deal. Pizza Hut Deliver and Pizza Hut Restaurants are two totally separate businesses. He said the deals were very confusing and that no one understands them. However he did say that he would honour the deal and only charged me £10. In all honesty the pizza wasn’t worth £10 let alone £16.49 considering how small it actually was.
When I got home I contacted the Pizza Hut Customer Care Team and explained what had happened in the restaurant. The woman who responded stated that the deal was a valid deal in the restaurants and she couldn’t understand why the young gentleman found them confusing. She also stated that the deal had to ordered online. I responded to this by asking her where it said on their website that the deal had to be ordered online. She was unable to answer this simple question, instead replying with a load of corporate-speak.
So I sent another email to the Pizza Hut Customer Care Team detailing everything that had happened. A different woman responded by saying that the £10 Every Day Deal was exclusive to Pizza Hut Delivery shops, and she also included in her reply a couple of extracts from the Pizza Hut T&C’s. Neither of the T&C’s she included correlated with the actual deal that I was questioning. And to add insult to injury she even got my name wrong - which as far as I am concerned is inexcusable for someone who works in Customer Care - especially as my name was clearly printed at the end of the email that I had sent. Having read the Pizza Hut T&C’s not one of the deals listed in them correlated to the actual deal in question. You do have to question the intelligence of the personnel in the Customer Care Team - probably university students.
So a further email was swiftly despatched to the Customer Care Team detailing everything that had been said. I still await a reply.
Meanwhile, on a more positive note the rain has now stopped.
