My target today is Adobe. They have served me well for a good number of years but last month when my subscription was due (10/06) in the evening of that day I got what could only be described as a snotty E mail telling me that my bank had not paid my subscription. I soke to the bank the following day and they said they had sent the amount requested. but the request only arrived overnight between the 10/11th of June so they (Adobe) had overstepped the mark a bit.
I spoke to adobe via their UK contact number (redirected to India) and they confirmed the subscription had arrived.
This subscription is claimed from the details held by them which connects to my Debit Card. Unfortunately about a week later that card developed a fault and had to be replaced. This new card had different details to the old one so I had to contact Adobe to do so on a secure line. I was only able to do so today because my card was late in arriving. I spoke to them and the initial request was for my name and my E Mail address. These were provided but then got the reply that the E mail did not connect with the account. I mentioned that I had notified them of a change to my E mail about 2 years ago and was asked for that address which gave access to my Adobe account. This did not make sense because all E mails I got from them in the past couple of years were to the new address. At this point the call was cut off. A waste of 18 minutes.
I called back and got someone who spoke English with a slightly softer accent and mt account with the new (current) E mail address was found immediately and the transaction completed. I then asked for all information relating to my old address to be deleted but this call taker could not find it! Then a few minutes later when they did checks the address was actually found and was still active, although no demand for subscription had been made since May 2022.
All in all this call and the previous one amounted to a waste of over 33 minutes of my time for a task that should have taken at most 5-10 minutes. I have calmed down a bit since the call but why they still had my old E mail on their system still has to be explained. We will see on the 10th July if the transfer to the new card has been successful.
I spoke to adobe via their UK contact number (redirected to India) and they confirmed the subscription had arrived.
This subscription is claimed from the details held by them which connects to my Debit Card. Unfortunately about a week later that card developed a fault and had to be replaced. This new card had different details to the old one so I had to contact Adobe to do so on a secure line. I was only able to do so today because my card was late in arriving. I spoke to them and the initial request was for my name and my E Mail address. These were provided but then got the reply that the E mail did not connect with the account. I mentioned that I had notified them of a change to my E mail about 2 years ago and was asked for that address which gave access to my Adobe account. This did not make sense because all E mails I got from them in the past couple of years were to the new address. At this point the call was cut off. A waste of 18 minutes.
I called back and got someone who spoke English with a slightly softer accent and mt account with the new (current) E mail address was found immediately and the transaction completed. I then asked for all information relating to my old address to be deleted but this call taker could not find it! Then a few minutes later when they did checks the address was actually found and was still active, although no demand for subscription had been made since May 2022.
All in all this call and the previous one amounted to a waste of over 33 minutes of my time for a task that should have taken at most 5-10 minutes. I have calmed down a bit since the call but why they still had my old E mail on their system still has to be explained. We will see on the 10th July if the transfer to the new card has been successful.
