Contacting Sky for support

Jelster

Jelster

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Steve
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I've been getting an error message since last night "Please ensure your viewing card is inserted with the chip facing up". I've rebooting the box, cleaned the card & put it back, but to no avail.

Trying to find a number to call them is like looking for a needle in multiple haystacks. Anyone know the telephone number for Sky TV (Sky+, not Sky Q).
 
Marc said:
This is the one google gives me

0333 7591 018
Click to expand...

I did see that one but it wasn't actually on a Sky site, so wasn't sure if it was a scam or not. It's bloody infuriating though...
 
They don't want their customers calling them because they only ever get complaints and cancellations. ;)

I gave up with them a few years ago and the only way I could get their attention was to cancel my direct debit. That brought them running fast enough.
 
The MySky app has a support number of 03337591271 listed for those not wanting to use the online support functions it offers.
If you’re registered as a Sky VIP then the app will also give you priority numbers you can use.
 
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Krisstiffer said:
The MySky app has a support number of 03337591271 listed for those not wanting to use the online support functions it offers.
If you’re registered as a Sky VIP then the app will also give you priority numbers you can use.
Click to expand...

That's interesting, I don't have the app, but being a customer of 21 years, maybe I should, although any of the "VIP" offers I've received have not been of any interest.
 
The 0333 numbers are a pain, it will take you around 5 minutes to even get in a queue to speak to a human and be prepared to wait another 10after that.
 
mex said:
The 0333 numbers are a pain, it will take you around 5 minutes to even get in a queue to speak to a human and be prepared to wait another 10after that.
Click to expand...

Well they've messed up my contract, overcharging me after I renewed, so I trid calling them again yesterday, and 3 times I was holding for more than 30 minutes. When they know it's a contract thing, they make you wait, and sales go through quicker, I know, I've experienced it.
 
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I've just got through. All sorts of apologies, and they're issuing a refund.

I can now go and destress.....
 
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