Colormunki problem after PC rebuild

Spug

Spug

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Stan
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I have just had my PC rebuilt with additional memory etc. (4 drives working in a RAID arrangement with a solid state hard drive and new motherboard).

Since the rebuild my Colormunki has stopped working properly and won't calibrate my screen. When I try the screen cycles between black and white and doesn't move on to colours. I just can't work out how to get it back working again.

Any ideas would be gratefully received.

For information I am running Windows 7 and my screen is an NEC MultuSync LCD2190Uxp. These haven't changed in my rebuild, but I did lose all my paper profiles too.

Thanks

Stan
 
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Maybe a compatibility issue with your graphics card, although I guess that is unlikely.

Maybe you could try to uninstall the Colormunki software, make sure your graphics card drivers are all up to date and then re-install the software. Or try and do the drivers first.
 
It is the same graphics card, so I am not sure that this is the problem.

Stan
 
Colormunki software has been updated and reinstalled a few times. No difference!
 
Maybe there is an issue with the raid set up.

Is the raid only for data backup?
 
Don't think it is the RAID setup. I think it looks more like a mismatch between the Colormunki software and the NEC monitor. It works with other monitors.
Question is, what?
 
Thanks for this POAH.
Yes Colormunki have hints and troubleshooting on their web site, but they don't cover my problem. After some discussion with X-rite I was given a number in Switzerland. I have been waiting for them to answer therm phone for 20 minutes now, and have given up, but have left a message asking them to phone me back. Hopefully they will soon.

Watch this space!
 
Spug said:
Don't think it is the RAID setup. I think it looks more like a mismatch between the Colormunki software and the NEC monitor. It works with other monitors.
Question is, what?
Click to expand...

Seems strange if you had them both working together before. Hopefully they will call you back.
 
No reply so far, and I left a message at 9.30 this morning. It is now 4.45 pm UK time and from trying to phone a little while ago it looks like their Swiss office closed an hour or two ago. It will now be another couple of days before I am able to try calling them again as I am leading a workshop tomorrow. Grrr!!!!!

Thanks for the advice so far everybody.

Stan
 
Did you manage to get this working Stan?

The NEC web page for your monitor lists an optional calibration bundle - model: SVII-Pro-Kit. The bundle consists of Spectraview software and an NEC-badged ColorMunki Display. See http://www.necdisplay.com/p/desktop-monitors/lcd2190uxp-bk and http://www.necdisplay.com/p/spectra-view-kits/svii-pro-kit.

If you installed both Spectraview and the ColorMunki's own software there may be a conflict between the two programmes. Did you try turning one of them off and calibrating with the other?
 
Thanks to all who offered advice and helped out.

At last today, after a month of no Colormunki, I now have the solution.

This is to:

1. Turn off the "Aero theme" in Windows 7.
2. Untick the box for "DDC Calibration" in the Colormunki Management software.

My Colormunki Photo then started to work again without problems!

This was a solution that neither the standard Colormunki helpline not the X-rite website support was able to offer.

Thanks again. :clap::clap:
 
Spug said:
Thanks to all who offered advice and helped out.

At last today, after a month of no Colormunki, I now have the solution.

This is to:

1. Turn off the "Aero theme" in Windows 7.
2. Untick the box for "DDC Calibration" in the Colormunki Management software.

My Colormunki Photo then started to work again without problems!

This was a solution that neither the standard Colormunki helpline not the X-rite website support was able to offer.

Thanks again. :clap::clap:
Click to expand...

Will check this out but I use a colorminki and Aero theme seems happy enough to co-exist. Not sure of the DDC settings though.
 
Thanks Jim

The solution wasn't mine, but was the result of a conversation between my local computer expert who had rebuilt my PC and a manager in Colormunki UK. I don't know myself whether the "aero theme" is essential (or even what that means) but collectively their joint actions seemed to work. COuld be something to do with my NEC monitor perhaps, but as far as I am concerned the problem is happily solved.

Stan
 
The aero theme is the one which allows you to "resize" windows conveniently by dragging them left /right or stretching them top/bottom and does a few other things that are nice and handy too - certainly not an essential tool but I use it a lot.
 
Windows 7 is a pain in the arse for calibration. Had a few teething troubles with it and spyder too
 
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