Cartridge Land warning

[realspeed]

I ordered some ink cartridges from this company as on the internet they had this particular make and quantity I wanted. So I placed and paid in full for them only to have been told by phone they no longer stock them. Fair enough they emailed to say they have refunded the money but there is no way to check as payment is made via Sagepay until I get a bank statement. Even the credit card company so far have not seen the refund.
If they no longer stock the product then they should have deleted the product from the internet.





Hopefully by raising this on a forum this might warn others about using this company

 

[ecoleman]

Oh FFS. Mistakes happen, they have let you know, I imagine they apologied and have refunded you. I trust you’ve never made a mistake in your life.

The fact you can’t see the refund until you get a statement is a you problem.

Any refund made back to a card can take up to 7 days to get back to your account. That’s not the vendors fault, it’s the banks.

It’s hard enough in the online retail space without self important customers spouting a load of negative b*****ks on forums.

 

[realspeed]

Obviously you have never owned a business where one mistake could ruin a business. I could not afford any mistakes with my company it would have had a terrible impact

 

[lindsay]

I guess the lesson here is to check by phone whether stock actually exists; we've seen similar issues with several camera retailers over the years, but it's good to see that they admitted the error immediately and did a full refund. You may not yet have been able to verify the refund has happened, but it does sound like actually good customer service if they have done the refund as stated.

 

[ecoleman]

Obviously you have never owned a business where one mistake could ruin a business. I could not afford any mistakes with my company it would have had a terrible impact

I do own a business, an online business. I’m sure that a stock error isn’t going to ruin their business but people like you do.

 

[AndrewFlannigan]

Think back to the 1960s or 1970s...

When you saw an advert in a magazine for, say, some army surplus film. you'd go to the post office, buy a postal order of the right value, wrap it in a letter giving your address, put that in an envelope, buy a stamp and put that on the envelope and send it off. You'd then wait. Three or four days was considered to be exemplary service but a week or ten days was more common.

Expectations now are that you place an order, receive an automatic response and get the goods in 24 hours (or 48 hours if they're tardy). If you don't get your parcel after a couple of days, you call your bank and stop the transfer. Under the old system, people expected things to get in the way and if you got the goods reasonably quickly you were impressed. If not, you understood that delays were a fact of life and you just waited patiently. These days, people have been persuaded that everyone out there is a crook, out to cheat you and you scream "Foul!" at the slightest delay.

Learning to "possess your soul in patience", is probably something we could all benefit from.