Canon 5D MK2 sensor cleaning help please

[ditonics]

Hi all,

My girlfriend was lucky enough to be given her brothers cast-off D5 Mk2 but unfortunately it was filthy.
I've sorted out the mirror and view finder.
I have tried to clean the sensor with a rocket, then dry swabs and finally wet swabs by Visible Dust all to no avail.

On close careful inspection it would appear the cause of the marks are a stain under the first layer of the sensor, is this possible and is it fixable?

I'll be sticking to my clean D810 ;-)

 

[ditonics]

top left is the worse and shows clearly in this picture, doing a white sheet of paper at f16 is horrendous, I've never seem such a state.

 

[Paul Cronin]

Hi Simon, I had a similar issue with mine. I tried wet swabs etc but in the end it was sent away to Elstree Canon service centre. http://www.canon.co.uk/support/rcc/
It has been fine ever since.

 

[ditonics]

Hi Simon, I had a similar issue with mine. I tried wet swabs etc but in the end it was sent away to Elstree Canon service centre. http://www.canon.co.uk/support/rcc/
It has been fine ever since.

Can I ask what that cost?
Because she isn't a photographer and was given the 5d (with 5 pro lenses) she doesn't want to spend much on it (hangs head in shame). I'm a semi pro but never had to have a camera serviced in 25 years apart from a broken hot shoe (mountainside plus rock, oops).

 

[wegi]

In the uk is £50 including VAT & shipping, they will clean the sensor, mirror, focusing screen, lcd, and update the firmware if required.

 

[ditonics]

In the uk is £50 including VAT & shipping, they will clean the sensor, mirror, focusing screen, lcd, and update the firmware if required.

Any chance of some details who to contact, many thanks.

 

[wegi]

Canon Service & Repair Centre
Unit 160 Centennial Avenue Centennial Park
Elstree, WD6 3SG, GB
020 87314132

H. Lehmann Limited
247-249 London Road
Stoke-On-Trent, ST4 5AA, GB
http://www.hlehmann.co.uk

Colchester Camera Repair Services
6 Kings Court Off Newcomen Way Severalls Business Park
Colchester, CO4 9RA, GB
01206 843322

Fixation
Unit C, 250 Kennington Lane
London, SE11 5RD, GB
020 75823294

Thomas Camera Services Ltd
The Warehouse Draper Street Southborough
Tunbridge Wells, TN4 0PG Jessops warranty repairs only, GB
01892 515446

A.J.Johnstone & Company Limited
395-399 Central Chambers 93 Hope Street
Glasgow, G2 6LD, GB
0141 2212106

 

[ditonics]

Thanks wegi

 

[JohnStewart]

Any chance of some details who to contact, many thanks.

http://www.canon.co.uk/support/consumer_products/repair.aspx Click on the tabs for the repair process, FAQ, repair form etc.

Just complete the repair form asking for a full frame sensor clean and send it off with the camera well packaged. if the sensor isn't damaged, then the cost will be £50. if it is damaged, then a new sensor is £450 according to the fixed price repair list on the same page.

 

[wegi]

Thanks wegi

no probs, just edited and added phone numbers and a web address

 

[Paul Cronin]

Can I ask what that cost?
Because she isn't a photographer and was given the 5d (with 5 pro lenses) she doesn't want to spend much on it (hangs head in shame). I'm a semi pro but never had to have a camera serviced in 25 years apart from a broken hot shoe (mountainside plus rock, oops).

Sorry Simon, I don't know as it was paid for by someone else.