Calling PC whizz kids - Colour Calibration problem

Gilly B

Gilly B

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Gillian
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You may know from another thread that I have been having some monitor issues.

A good friend has loaned me their Spyder2pro to see how I get on with it, before buying one or a Pantone Huey.

Last night I spent hours with the Spyder preparing my PC monitor as advised. I disabled the Adobe Gamma Loader and Adobe Gamma. I also disabled the Norton Anti-Virus programme. I familiarised myself with the monitor on screen display controls and systematically loaded the software for the Spyder. Plugged the Spyder into the USB (powered port) and it went through the calibration process quite smoothly. However, at the end of the process, there was an error box saying - sorry no calbration data was found in the profile sRGB Color Space Profile for monitor 'default monitor'. Please select a different profile using 'profile chooser' (1168).

I started the process again from the beginning and this time after it had finished the calibration it said Sorry, there was a problem calculating the correction curve for the display.

Clear as mud!:thinking:

Could any of you guys advise as to what I did wrong? Have any of you experienced these errors before?

For now, I have enabled the Adobe Gamma & AG Loader in the start-up menu.

Thanks
 
I had exactly that message when I first got my Spyder2pro. Contacted their tech support and was advised to plug directly into a USB port on the motherboard and not to plug in via a USB hub. That resolved the issue for me.

Hope that helps.

Tom
 
erding said:
I had exactly that message when I first got my Spyder2pro. Contacted their tech support and was advised to plug directly into a USB port on the motherboard and not to plug in via a USB hub. That resolved the issue for me.

Hope that helps.

Tom
Click to expand...

I was careful not to use the USB hub as it was mentioned in the instructions. I plugged it into one of the ports I know is powered. ...but thanks for your comment.
 
Huh! Thanks for that erding. Why does everything to do with damn computers be soooooo difficult. Nothing is ever straightforward.
 
:shrug: Sorry!!!!

I would suggest that you check what the current s/w version on the spyder site and that it is the same as you have got installed.

If you contact Spyder tech support you initially go through a standard procedure of which the latest version of the s/w is the 1st option/ So if you ensured you were already the latest version you get moved onto the next level - it might save you some time - but as I posted earlier it made no difference.

Tom
 
Just to clarify on what erding said you are plugging the device into a USB port on the back of the PC (directly into the motherboard) and not one at the front which will be considered a hub by the PC.

All USB ports are powered but ones on the back will get more power as they are attached to directly to the MB and not subject to a power loss through a cable which the ones on the front will be.

You can check the power output of USB ports in Device Manager

Apologies if you have done this, just trying to help :shrug:
 
Mark said:
Just to clarify on what erding said you are plugging the device into a USB port on the back of the PC (directly into the motherboard) and not one at the front which will be considered a hub by the PC.

All USB ports are powered but ones on the back will get more power as they are attached to directly to the MB and not subject to a power loss through a cable which the ones on the front will be.
Click to expand...

Thanks for that input which is exactly what I refered to. To avoid any ambiguity what is being refered to is the USB ports, at the rear of the pc and normally grouped together with other connection types e.g. LAN, audio,video, PS/2 keyboard and PS/2 mouse. Some pc's have additional USB located in one of the expansion slots at the rear - these are either cards plugged directly into a slot on the mb or are connected to the mb via cable which comes back to Marks point re front USB cable connections.
 
Yikes! Guys, sorry for going off on one earlier. That is exactly what I have been doing. My PC is built into a housing which is part of the office layout we had bespoke made. Unfortunately, everything is plugged into the back and hidden behind panels and is a real pain to get to. The people who built the PC tower knew this and placed 2 USB ports on the side of the tower near the front (where it pokes out of the unit) and a further 2 on the front panel alongside 7-in-1 card reader.

What you are advising then is to plug it in the back of the tower. I will have a go at that and let you know. Thanks guys.
 
That card reader with the 2 USB ports is a cable connection to the motherboard.

Tom
 
erding said:
That card reader with the 2 USB ports is a cable connection to the motherboard.

Tom
Click to expand...

Whay-hay! it completed this time. Still had the 'sorry, there was a problem calculating the correction curvefor the display' message. But this time it finished and created a profile which I renamed , did the before and after test which surprisingly is exactly the same.

I then waited a few minutes and run it through again and the same message displayed. I think it must be a software problem as you mentioned earlier erding.

So thanks Guys for all your help. :thumbs:

Gillian
 
:clap: Another happy bunny
 
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