It was a funny old accident that she had, the other driver turned across her path and so they collided. At the scene, he complained of neck pains (despite being in a Ford Focus vs my gf's Fiat Seicento) and so the fire crew cut the roof of his car to get him out. After that, he claimed that she ran a red light and it was her fault! In the end it all dragged on for ages, with police statements, a lot of scraping to try and find the money to get Sarah back on the road again, and direct line were useless in doing anything to help her.
In the end, I went on Google Earth, got an image of the junction, and put together 10 pages of pictures, words, and diagrams to illustrate what happened. In the end, it paid off because Sarah got full compensation for it, and was found totally not at fault, and the other driver was given points and sent on a driving course! Hope that'll teach him - lying never pays off.