B.T. does it stand for bloody thieves

the black fox

the black fox

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Jeff
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up until early august this year out telephone line was with B.T ,we closed the account in early august and switched to another line/internet supplier .our bill has been on a direct debit with B.T for as long as i can remember and we are in credit in excess of £100 ,which we naturally want back ,the wife phoned them early sept and she was told to leave the DD open so they could repay us ,they then TOOK ANOTHER PAYMENT instead ,she phoned them again spoke to someone in accounts who assured her they would close the DD and a repayment would be with us within 10 working days ,guess what its now 11 days and the wife has just phoned them to be told there was a fault (they never specified with what ) and that it would be another 5 working days to be sorted .

anyone else had simiLIAR problems with B.T or know who to contact for help
 
The worst customer experiences i have ever had have been with BT. Once while trying to diagnose the case of slow internet, over 2 hours on the phone where they could find no fault my end, then when i asked for an engineer was told it would be chargeable...

The second time my dad signed up for an unnecessary internet deal. I called them within the hour and was told they would not cancel the contract so my father was stuck with a £30 per moth bill until we complained to our bank. Absolutely horrendous service.
 
Personally not had any problems with them.
Puzzles me though, why they said to leave open the DD.
All they need for refund is the accounts details, which they clearly have.
 
neil_g said:
its only chargable if the fault is found to be on the customers cabling/kit.

they always say that though, we've logged 100s of faults over the 9 years ive been here and we've never actually been charged.
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I agree Neil. that is what should have been said, but it wasn't. If the engineer was to be booked, i would be charged and that was that.
 
nothing so far that will help us to get our money back out of them though ,surely they must be responsible to someone
 
Yep, they did. I used to work on a faults line (Cable and Wireless internet) many years ago so know what to expect. But the rep was categorical, if an engineer was to be called out, i needed to pay. I declined and once the contract was up promised to never go with them again. Unfortunately that is a near impossibility...
 
Give it the five days and if no joy contact the complaints dept, details should be on their website.

Not the end of the world and mistakes happen, probably some overworked accounts person forgot to tick a box
 
Nikon_Nick said:
Ofcom?
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I tried complaining once a long time ago, about a BT service issue,
and was told there was nothing they could do (Would do?)

As for what to do, if it were @Lynton he would have emailed the CEO ages ago ;)
 
Cobra said:
I tried complaining once a long time ago, about a BT service issue,
and was told there was nothing they could do (Would do?)

As for what to do, if it were @Lynton he would have emailed the CEO ages ago ;)
Click to expand...

Fair enough :), 'twas but a suggestion. My Google worked so I thought id use it ;)

Email the CEO? Now THERE's a suggestion :D
 
Cobra said:
I tried complaining once a long time ago, about a BT service issue,
and was told there was nothing they could do (Would do?)

As for what to do, if it were @Lynton he would have emailed the CEO ages ago ;)
Click to expand...

To be fair, I did that when Ian Butterworth was the CEO of BT. Sunday night no phone line at all, 2 tiny babies. He got an email, I had a response from his blackberry that very night saying would be on the case tomorrow. 8.30am next day engineer rocks up, and a call from his office to check he had arrived by 9am.
 
Not had a problem since the times of dial up.

Big company, so a case of the trolls not being fully briefed / no authority - not uncommon.

It's not worth being worked up as the people you ring don't really give a toss.

Email the directors office.
 
Lynton said:
To be fair, I did that when Ian Butterworth was the CEO of BT. Sunday night no phone line at all, 2 tiny babies. He got an email, I had a response from his blackberry that very night saying would be on the case tomorrow. 8.30am next day engineer rocks up, and a call from his office to check he had arrived by 9am.
Click to expand...
If you don't ask you don't get :thumbs:

But be honest Lynton,
you do go straight to the top if you have an issue.
And normally it works too :)
 
Not had a problem since the times of dial up.

Big company, so a case of the trolls not being fully briefed / no authority - not uncommon.

It's not worth being worked up as the people you ring don't really give a toss.

Email the directors office.


Why use derogatory terms about employees who are just trying to earn a living like the vast majority on here.
Also how do you know they don't give a toss?

In fact you are wrong in a good many cases people put in a great deal of effort especially for the more vulnerable in society
I am not talking about such people who and I quote say the internet is equally as important as power and water
Or others who contact the CEO because they want longer screws for their connection box
 
update since this morning ,someone from there office actually rang the wife back to say she had authorised a refund ,BUT it will still take up to 5 working days .we shall see !!!!!
 
to be fair a BACS transfer can take that long, but that's due to the banking system, not BT.
 
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