Asda Cropped my dogs paws

jonbeeza

jonbeeza

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I took an image into Asda on memory stick, I only wanted one image as I was just after a nice photo of my dog. I had managed to get a really nice photo of her this morning.

I was going to simply do this myself, but the assistant said the machine was playing up and he would do it for me. I let him do it but I wished I had of done it myself, he went and cropped my dogs paws off !

Just wondering why he did this :thinking: just checking the original image again, and he has cropped both top and bottom :|

I should have checked it before I left the shop !
 
take it back and ask them to redo it - I've found Asda to be really helpful with photographic stuff (it took them 6 times to get an image placed correctly on a mug for me), and every time I went back to them, they couldn't have been more helpful! :)
 
HopefulM said:
take it back and ask them to redo it - I've found Asda to be really helpful with photographic stuff (it took them 6 times to get an image placed correctly on a mug for me), and every time I went back to them, they couldn't have been more helpful! :)
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Not sure if this would apply to a photo print as a photograph. I can see why with a mug as it should be nice and level.

But I have no idea how this would work with a photo, I have no idea of printing as I have never had or used a printer!
 
You could take it along to a proper photo shop on the high street, liek a Kodak Express, Fuji Digital Imaging Service or a Snappy Snaps. Not having a go at ASDA, but sometimes a bit of expertise helps.
 
MARK AMIES said:
You could take it along to a proper photo shop on the high street, liek a Kodak Express, Fuji Digital Imaging Service or a Snappy Snaps. Not having a go at ASDA, but sometimes a bit of expertise helps.
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Non of the above are on high streets near me, the nearest one is miles away. I don't like sending by post, I much prefer visiting shop in person.

So looks like stuck with Asda, unless I can track down a good photo printers local :thumbs:
 
We get people in the shop on a regular basis with disaster photographs from Asda and Tesco. Would take you two minutes to upload your file Jon to any decent photo printers
and have it returned probably the next day!
 
mark1616 said:
I'm guessing the ratio of the original was different to that of the print. If you shot a 3:2 image and had it printed at say 10"x8" you will lose a lot off the top and bottom.
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I'm guessing you're right and choosing the best printer on the planet would have made little difference to the final outcome.

Edit: OP, can you post the image here and say what size you wanted it printed at.
 
snapalot said:
We get people in the shop on a regular basis with disaster photographs from Asda and Tesco. Would take you two minutes to upload your file Jon to any decent photo printers
and have it returned probably the next day!
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This. Use a proper printers if you want decent results.
 
jonbeeza said:
Non of the above are on high streets near me, the nearest one is miles away. I don't like sending by post, I much prefer visiting shop in person.

So looks like stuck with Asda, unless I can track down a good photo printers local :thumbs:
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Where , exactley are you?
 
MARK AMIES said:
Where , exactley are you?
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I devide my time both in the Warrington area of Cheshire, and Aigburth area of Liverpool.





To be fair to the Asda photo fella, I should have made it clear what I wanted. But falling back on the common sense side of things, I would have thought a person dealing with printing photos off as a job, would be well aware of this potential problem.

The assistant could simply say, do you realise a persons legs will be cropped off, or you may lose top of their heads etc. Then I could have the option of re thinking the image.

By the way does this apply to film processing ? Sorry if I seem a little clueless :cuckoo: I have never done a digital print before. I simply save my images to pc !
 
jonbeeza said:
By the way does this apply to film processing ? Sorry if I seem a little clueless :cuckoo: I have never done a digital print before. I simply save my images to pc !
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It applies to film if you try to print onto a different ratio paper, yes.
 
grum said:
You're such a charmer aren't you.

I'm not saying it's impossible to get good results with a supermarket, or that you would always get good results with a specialist, but it certainly improves your chances.
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the guy would have got the same results who ever he went to.
 
As has already been said, if you hadn't already cropped it to the correct print ratio, then they would have to crop to make it fit and that would happen regardless of whether you did it at asda or the best colour lab. I would go back with your receipt and ask for a reprint but this time ask to see the cropping on the machine before they print.
 
I will take the blame it was my fault, I should have made it clear what I wanted. I should have said I don't want any cropping.

I will know for next time I get a print done :)

I should have gone bigger ..
 
jonbeeza said:
I should have gone bigger ..
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Going bigger isn't necessarily going to make any difference. It's the relationship between the way the shot was taken and the final print dimensions that is important.

For example, with the shot below the original format is 3:2

I could get a print at 7X5 (or any other multiple) reasonably easily. 8X6 or 8X10 and I lose part of the horse. The framing's just a bit too tight for comfort and there's not a lot I can easily and quickly do about it.

full5.jpg
 
dod said:
Going bigger isn't necessarily going to make any difference. It's the relationship between the way the shot was taken and the final print dimensions that is important.

For example, with the shot below the original format is 3:2

I could get a print at 7X5 (or any other multiple) reasonably easily. 8X6 or 8X10 and I lose part of the horse. The framing's just a bit too tight for comfort and there's not a lot I can easily and quickly do about it.
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I think I need to do a little reading up, thanks :thumbs:
 
POAH said:
the guy would have got the same results who ever he went to.
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Yv said:
As has already been said, if you hadn't already cropped it to the correct print ratio, then they would have to crop to make it fit and that would happen regardless of whether you did it at asda or the best colour lab.
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Well, my (sadly now defunct) local lab would ring you up to check if that's what you really wanted when the image didn't fit the aspect ratio of the print you ordered, rather than making dodgy crops.

But I guess that level of service probably meant they were too expensive compared to ASDA. :shrug:
 
grum said:
Well, my (sadly now defunct) local lab would ring you up to check if that's what you really wanted when the image didn't fit the aspect ratio of the print you ordered, rather than making dodgy crops.

But I guess that level of service probably meant they were too expensive compared to ASDA. :shrug:
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I was thinking he could have cropped more from the top and left my dogs legs alone, as there was just irrelevant stuff at the top. It was obvious my dog was the main focal point, not because I was using a 1.8 lens to throw the background out as I don't have that lens, but it was obvious my well behaved dog was standing still posing for me :)
 
The only way to decide if the printer is to blame here, or not, is for you to post the photo and say what size print you wanted. Otherwise we're all just guessing.
 
If we get an image in that is un-croppable to the right dimensions we will increase the canvas size and clone some of the ground, sky, side, tree or whatever to increase the overall photo size.

Mr. Asda & Tesco don't offer that service quite yet!
 
snapalot said:
If we get an image in that is un-croppable to the right dimensions we will increase the canvas size and clone some of the ground, sky, side, tree or whatever to increase the overall photo size.

Mr. Asda & Tesco don't offer that service quite yet!
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So you'll adjust a customers print without their approval then. Not the service I'd like to use.
 
So you'll adjust a customers print without their approval then. Not the service I'd like to use.
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Obviously not without the customers approval!

On another note, do you get off by being obnoxious or is it just natural.
If you came into my shop sir I think with your attitude I would throw you out in 10 seconds flat!
 
POAH said:
So you'll adjust a customers print without their approval then. Not the service I'd like to use.
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But cropping off the dogs paws was ok though?. Surely leaving as much of teh captured image on the photo is better than removing it?.
 
have to say I prefer to do my own prints. A good photoprinter isn't that expensive, and apart from getting the photo correct if you mess up you can always try again. For myself I admit I only print the pictures I really want as hard copies, not every photo I take. There is the bonus/satisfaction of being able to produce as good as a professional shop print

Realspeed
 
snapalot said:
Obviously not without the customers approval!

On another note, do you get off by being obnoxious or is it just natural.
If you came into my shop sir I think with your attitude I would throw you out in 10 seconds flat!
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Consequence of being a Weegie :)

And before I'm accused of Racism, I'm a Scot too:)
 
dod said:
Going bigger isn't necessarily going to make any difference. It's the relationship between the way the shot was taken and the final print dimensions that is important.

For example, with the shot below the original format is 3:2

I could get a print at 7X5 (or any other multiple) reasonably easily. 8X6 or 8X10 and I lose part of the horse. The framing's just a bit too tight for comfort and there's not a lot I can easily and quickly do about it.

full5.jpg
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Surely you mean 6"X4" or any other multiple?
 
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