Anyone in East London ?

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camerassassin

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have a good friend there who has Plusnet - but he seems to have no internet :(

Got a text message [ his phone is on Tmobile ] asking me if I could check for Plusnet problems

I've not picked anything up - does anyone in that area have any problems today
 
Nothing showing on PN support pages
http://www.plus.net/supportpages.html?a=2

So possibly a much more localised fault.

1) What is his router showing by way of his DSL connection?
2) If you have or can get his landline/broadband number (please do not post it here ;) ) or at least which exchange his is connected to that will allow for narrowing down what the possible issue is???
 
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Thanks for that - he's back online and has a BT engineer visit booked for Tuesday :-)

His exchange is 0208 470 .....
 
camerassassin said:
Thanks for that - he's back online and has a BT engineer visit booked for Tuesday :)

His exchange is 0208 470 .....
Click to expand...

That does not necessarily give the exact exchange.

For future reference if he puts his number into the checker here https://www.dslchecker.bt.com/ it will give him the "name" of the exchange and that is IMO a more useful guide to whether problems exist.

Glad he is OK for now :) and hopefully the Openreach guy will resolve the (localised?) issue for him.
 
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engineer arrived at 10.00 today

I've just had this by email [ I'm not exactly handy for him as I'm up here in civilisation :D ]

<<New wire (with new hole in the wall), new boxes, and supposedly all is well. I've been warned to give it 24hrs, as BT will be testing the line before they hand things back to PlusNet, then PlusNet will test before declaring case closed. With new equipment all around (new router a few months ago) I hope to have no more connection problems!>>
 
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