Anyone heard of Leesa Mattress?

jonbeeza

jonbeeza

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Missus wants to buy a Leesa Mattress, from a company called Leesa. Never heard of them, and I would rather pay more and get one from a well known shop. At least I may be able to sleep at nights then ( pun deffo intended ).
Missus is pretty keen to buy one off them, as the website says The finest luxury mattress on sale from £390. Try it for 100 nights and if you’re not satisfied, return it. Really, they will take it back, after we have slept on it for 100 nights? I noticed they say return it, but do not mention a full cash refund.

I do not even feel inclined to ask them, as I know were I would rather buy from. I would rather pay more, from a shop whose history is known.

Don't suppose anybody has heard of them?

They are web based, not seen any sign of a physical shop.
 
How much will it cost you to return a mattress? assuming you'd have to pay for it.
 
Steep said:
How much will it cost you to return a mattress? assuming you'd have to pay for it.
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Rather strange return policy, I found on website

What is your return policy?
csavatar.jpg

Leesa Customer Care

First, try the Leesa mattress for at least 30 nights. This allows you enough time to adjust to the feel of a new mattress.

We are confident you will love your Leesa but if you don’t, you have up to 100 nights to request a return, please contact customer support and let us know. We will reply to your request in 72 hours Monday to Friday to arrange the return.

We will arrange a free pickup from your home so you do not have to worry about fitting your Leesa back in the box or return shipping costs. We do our best to locate a charity in your community, otherwise we coordinate your pick up with our recycle partner and then we refund your purchase in full.
 
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I've been seeing their adverts on social media for a few weeks, but tbh I really dislike foam mattresses.
 
Dreams also offer 40 night comfort guarantee.
It's not refund, but you can select another mattress to the same value.
Works too, because I returned a memory foam mattress without any quibbling from them.
 
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jonbeeza said:
Rather strange return policy, I found on website

What is your return policy?
csavatar.jpg

Leesa Customer Care

First, try the Leesa mattress for at least 30 nights. This allows you enough time to adjust to the feel of a new mattress.

We are confident you will love your Leesa but if you don’t, you have up to 100 nights to request a return, please contact customer support and let us know. We will reply to your request in 72 hours Monday to Friday to arrange the return.

We will arrange a free pickup from your home so you do not have to worry about fitting your Leesa back in the box or return shipping costs. We do our best to locate a charity in your community, otherwise we coordinate your pick up with our recycle partner and then we refund your purchase in full.
Click to expand...

What's strange about it?
 
There's a mattress company called 'John Ryan by design' that has a similar policy. They're also online only. I've used them and would recommend them. I didn't need to use the return policy, the mattress was really good. A quick call to the customer services number answered all my questions prior to purchase.

(NB. I am not in any way affiliated with this company)
 
Alastair said:
I've been seeing their adverts on social media for a few weeks, but tbh I really dislike foam mattresses.
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That is were the missus saw their advert. She followed a link from her wall once, and bought some face cream. She ended up getting scammed, she never did get her money back. Keep telling her not to follow links people post on her wall.
fabs said:
What's strange about it?
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If we decided we did not want it, they would dispose of it. Either by giving it to a charity, or sending it to a recyclers.
 
I suppose the missus will get it anyway, she always gets her way. Not after anything low cost or anything like that, just something that will help her sleep. She is in constant pain and she wants something that will be good to sleep on. We have tried a mattress from a medical place, but that has not helped her sleep, she still feels uncomfortable lying down. So I really can't see how this mattress she has seen, doing any better. But she has made her mind up, that this will work. But she has said that about other things, once we have it, it does not do what it claims to do.

But it is her decision, at the end of the day. I have trawled the net, and not found anything negative about the company. But there again, I have not found much info about them, good or bad. They have loads of positive reviews on their site, and not an independent site. Oh well, I will trawl some more :).
 
I'd think an actual shop is a better bet then. That way she can lie down on several and decide which feels the best.
 
Don't know why you would put more trust in a high street store.

We spent £1800 on a new Bed. It was lovely in the store and extremely comfortable. We spend at leat an hour in the store laying on it in different positions, until we eventually bought it.
After a week it was bloody Aweful. Lumpy, hard and sagged on both sides of the mattress.

The store offered a 60 night comfort guarantee, but they made us sleep on the bed for 60 nights before they would even entertain changing it and then we had to stump up 10% of the value of the bed plus another £40 delivery fee to deliver a new bed ie a further £220

Had we ordered the bed online, we could have returned it under consumer rights act.
 
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273K said:
There's a mattress company called 'John Ryan by design' that has a similar policy. They're also online only. I've used them and would recommend them. I didn't need to use the return policy, the mattress was really good. A quick call to the customer services number answered all my questions prior to purchase.

(NB. I am not in any way affiliated with this company)
Click to expand...


Got my mattress from john ryan 20 months ago. It is easily the best mattress that I have ever had. Still seems like new.
they even phoned me after I ordered to check my weight, before it was made.
If you return one, they have a waiting list of small hotels wanting returns at a discount.
though I can't imagine that they get very many.
 
Terrywoodenpic said:
Got my mattress from john ryan 20 months ago. It is easily the best mattress that I have ever had. Still seems like new.
they even phoned me after I ordered to check my weight, before it was made.
If you return one, they have a waiting list of small hotels wanting returns at a discount.
though I can't imagine that they get very many.
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Just had a look at John Ryan, certainly some impressive looking stuff there. The choice is mind boggling, I need a lie down :).
 
I quite like foam mattresses, much more comfortable that that trillion pockets sprung super king one we had before. As it is ultimately just memory foam we just went via eBay. No need to have a specific brand for those. It was about a tenth of the cost of our pocket sprung one and 100 times more comfortable.
 
Nope never heard of her ,got a Lisa the mattress round here ,li-lo lil in Liverpool ,and I used to know sticky Vicky who had more suck than a Electrolux ,but not your one :help::help::hug:
 
the black fox said:
Nope never heard of her ,got a Lisa the mattress round here ,li-lo lil in Liverpool ,and I used to know sticky Vicky who had more suck than a Electrolux ,but not your one :help::help::hug:
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Not just me that thought the name sounded like a dodgy hooker then. :D
 
And maybe it is. Would actually give it some credibility with expert professional use ;)
 
the black fox said:
Nope never heard of her ,got a Lisa the mattress round here ,li-lo lil in Liverpool ,and I used to know sticky Vicky who had more suck than a Electrolux ,but not your one :help::help::hug:
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There is a cracking reply I could give to that, but I am not going to. I will not also say if it is true, or fiction.

Simple reason, my missus sometimes reads the posts on here ;).
 
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