Anyone had a HDEW warranty claim?

Y15HAL

Y15HAL

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Vishal
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Evening All! :wave:

I'm currently in the hunt for a D700, and have been pointed in the direction of HDEW.

Now, they seem to have good reviews when it comes to sales and stuff.....but i wanted to know, if anyone has actually had to make a warranty claim......? If so, what were they like?

I think i read somewhere that their recommended repair centre is in glasgow.....:thinking:

Any help would be mucho appreciated! :thumbs:

Thanks

Vishal
 
I bought my camera from these guys, but thankfully haven't had to use the warranty yet. I believe the first year will be supported by Nikon, it's only the 2nd year which will then be their recommended service centre, should you need to use it.
 
The only thing which worried me was whether the warranty has to go via HDEW to get to the service centre. If so, what happens if HDEW are no longer around in a couple of years. If you can just deal with the service centre direct then that is obviously a lot better.

In the end I purchased elsewehere so did not bother finding out but it's something you might want to ask them.
 
Ross_Curtis said:
I bought my camera from these guys, but thankfully haven't had to use the warranty yet. I believe the first year will be supported by Nikon, it's only the 2nd year which will then be their recommended service centre, should you need to use it.
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Ross_Curtis said:
I bought my camera from these guys, but thankfully haven't had to use the warranty yet. I believe the first year will be supported by Nikon, it's only the 2nd year which will then be their recommended service centre, should you need to use it.
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The cameras are all from HK, so there's no Nikon warranty at all on them, despite what the guy on here that sold me my D700 claimed in his listing :nono:

hzv5wk said:
The only thing which worried me was whether the warranty has to go via HDEW to get to the service centre. If so, what happens if HDEW are no longer around in a couple of years. If you can just deal with the service centre direct then that is obviously a lot better.

In the end I purchased elsewehere so did not bother finding out but it's something you might want to ask them.
Click to expand...


The warranty scheme isn't operated by HDEW, but rather by an external company, so you would be covered regardless if HDEW went bust.

Even if the warranty company also went bust, as long as you'd paid by credit card you'd still be covered by the Sale of Goods Act and the cc company would have to sort any problems,so I wouldn't really worry about it....
 
I have nothing but praise for HDEW customer service, excellent to talk too and have had great communication with them.
 
I understand that they are a good company to deal with when it comes to sales....

But I need to know how they/the warranty company are like when it comes to claim
Time.....
 
Y15HAL said:
I understand that they are a good company to deal with when it comes to sales....

But I need to know how they/the warranty company are like when it comes to claim
Time.....
Click to expand...

They use AJ Johnstone in Hope St, Glasgow for warranty work - why not phone them on 0141 221 2106 and ask?
 
3 YEAR UK/EU WARRANTY WORTH OVER £200 FOR ONLY £99.

THIS WARRANTY IS IMPORTANT TO AVOID THE MANUFACTURER FORCING YOU TO RETURN A FAULTY PRODUCT TO THE COUNTRY OF ORIGIN FOR REPAIR.

THIS EXTRA GUARANTEE WILL ENSURE YOU CAN HAVE A FAULT REPAIRED LOCAL TO YOU ANYWHERE IN THE WORLD.

http://stores.hdewcameras.com/-strs...AME99,CAME99,digital-camcorder,SLR/Detail.bok

Extended Guarantees and After Sales service

In addition to manufacturers warranties we offer extended guarantees often at no Extra cost to you! We also can help you to arrange a repair should your product Develop a fault

i was told that should fault occur contact them and you can get a quote for a repair from anyone and they will give the go ahead,
ai johnstons are a nikon authorised repair center anyway.
http://www.europe-nikon.com/en_GB/s...0&lidsub4=0&sParamValueLbl=&sParamValue=&dcr=
but if you toke in to fixation for a quote i would expect that to be fine,
 
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To be honest, Vishal if the warranty is such a big issue you'd be as well buying a UK one from BestBuy for £70 more, in fact if you buy it via Quidco it would probably be near enough the same price...
 
Just rang up HDEW.

They do use AJJohnston in glasgow, who has some shocking reviews on the net! :(

They also said that i can use whatever store i like for repairs, as long as they are nikon approved, and i'd have to pass HDEW's details onto them so they can pay for the works to be carried out.....

Graham, Just checked Best Buy, but they're OOS......
 
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Vishal - one word of caution. I went to buy from HDEW and was just about to put my card number in when I realised that their website does not appear to be secure.
 
Hi! Anyone have d700 from them(HDEW)?
where is come from ?? Made in ....Japan? Or somwhere else ??
I am after one and HDEW have best price :)
 
robak said:
Hi! Anyone have d700 from them(HDEW)?
where is come from ?? Made in ....Japan? Or somwhere else ??
I am after one and HDEW have best price :)
Click to expand...

I was very close to buying one from them, but then found a used one....

They are grey imports so imported from the far east, and sold here. They do not have Nikon's warranty because of this, but do have their own 3 year warranty with a company called AJ Johnston in Glasgow.

From what i've read here, they are a good company to deal with and they were pleasant when i spoke to them over the phone....

If you want new, and they have the best price - go for it! :thumbs:
 
Yes , grey import but they promist me is same cameras like jessops or other uk shops stock !
 
It will be the same, uk stores just offer the Nikon warranty...

AFAIK, HDEW also provide a UK plug too....so should be the same as the likes of jessops....
 
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