annoyed with warehouse express

whitewash

whitewash

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as many of you might know from postings on here i was rejected on finance from warehouse express for a lens i was ordering.

today i got the letter through the post, stating this or rather it didnt state this, all i got in the letter was a "with complements" slip and then a letter that is obviously a computer printout, which actually starts off without even addressing me,

"We have compiled the following information for customers whose credit application was unsuccessful. the information herein explains how we reach our decision and offers advice how you can query the decision"

not really a polite or acceptable way to start a letter is it, no "dear sir" or "Dear Mr Barber, We are sorry to inform you that your credit application has been declined"

i find this realy rude as i certainly wouldnt send a letter to someone without actually addressing them in it.

for this warehouse express, you have LOST my future business, and i shall take it elsewhere


other annoyances are that nowhere in the letter does it give any clue as to WHY i was failed (it doesnt even address me with a name so i cant applying to the checking company with the name they used (maybe they got it wrong??), oh no standard policy that a company that holds your details wants you to pay to find out what they know about you! the last time i had to do one of these was for a company called equifax who charged me money to tell me i didnt exist (they couldnt find me on records so took my money and ran.... ****s).

why the hell should i have to pay to find out, surely there is something wrong with the data protection act if this is allowed, i should be able to freely find out any information which a company holds about me, and i should not have to pay them for the privilage. and to cap it off i wont find out WHY my application has been declined, and this rejection will go as a black mark against myself for the future.

anyone else been rejected on credit and had to pay to find out what information is preventing their application from being accepted?

anyway im off to write a rude letter to warehouse express, clydesdale financial services and experian limited, just to let them know about my grevences


:thumbsdown: :thumbsdown: :thumbsdown: :thumbsdown:
 
It sounds stupid - I have heard that if you have never had credit you can be rejected as instead of showing you as debt free, it instead implies that you have not been proven as a good debtor.

Stupid but these credit checks always seem misguided, never had any problems personally - but then again I've never tried any of these finance schemes myself.
 
funny how i have a car on finance, a credit card which ive had for 6 years on which i have never missed a payment, and is currently sat at £200, i have a mortgage on a house, accounts with various insurance and other finance companys, but no they reject me, my bet is that they've got my name wrong on the electoral roll.


im going to write a letter to the credit check agency asking for them to provide information for everyone suposedly living at this address and then im gonna make amendments and bowl it back at them, as now i (and my property) has yet another black mark against it and i want them removed as no one (theres only me) has had anything remotely bad credit history wise...

im also going to write a letter to clydesdalefinancialservices (they cant use the spacebar so why should i) asking them for a reason as to WHY my credit application has been declined, or atleast the reasoning that experian gave to them, as i dont think that it is on for them to not give me any form of reason as to why.
 
bummer, i have CC, Mortgages, Car loan etc etc and daily i get letters inviting me to borrow this or have this CC....all bunkem innit!
 
I have heard horror stories about this before.

The other thing is that they DONT have to offer an explanation as to why they reject to. And that is the law to stop confrontation issues between parties.

Have you applied for Credit Cards lately? Changed Mortgage Lenders? Sometimes you can have too many "FOOTPRINTS" which also lowers your credit score.
 
ive just moved into my house, which might be why... but they SHOULD tell me why, whoever passed a ruling that they dont have to is an utter ****ing mong. id like to know what people are saying about me and my financial state behind my back
 
I assume you provided address of places you lived in the last three years? If not that'll be why you were declined.

If it wasn't for companies like Experian that hold all this information about you then no-one would lend to you.

BTW, Experian can charge to release to you your information as long as it's only a nominal admin fee.

I used to work for Experian in the credit reference department of all things. :)
 
They are likely to offer you a stock response (Clydesdale), rather than details about why they failed your particular application.

Unfortunately the only way to find out why is to ask them which credit reference agencies they use, and contact them for copies of your credit files (usually its only one agency eg Experian, but sometimes companies do use more than one).

As you know they charge a fee for it, as they're legally entitled to do....
BUT. There's a way round it ;)
Experian and equifax offer a Credit Monitoring service, for 60 quid a year or something, where you have 24/7 access to your credit file.
They provide this on a 1 month trial basis. You have to give your card details to sign up, but they dont take payment until a month after. If you cancel before the trial period is up, it's free :D
I've done it ;)

Double check over at www.MoneySavingExpert.com forums, but I think both of them offer the service. (If not, at least one of them does).

A slightly good thing is, is that youre refusal of finance won't be stored on your credit file. It doesn't work like that. However, they MAY leave a footprint (not all lenders do), which shows they have made a search....Canny lenders in the future may see that footprint, and also see that there is no credit account for that company on your file, and as there would be if you'd have been successful, they may put 2 and 2 together and realise that it was a decline.

The thing with credit applications is that even misspelling your name can b****r things up. It can also be down to the application itself....rather than your credit history.
Also, you may have too much GOOD credit (which can be a bad thing too :) )

Regards
 
I had the same experience with Clydsdale Financial Services recently.
(Jessops use them too)

I got knocked back on the 1dMKIIN I applied for 12 month interest free on.

I think it was because I maxed my credit card out and already had a very small washing machine loan with Clydesdale via a High St Retailer.

I was suicidal at the time, as I am tonight.
I've been saving like a madman the hard way for the last 3 months and things came to a head today with the Mrs. The hard saving has put us under some pressure so I've now had to abandon the 1d :(

Just ordered a 17-40L and a 70-200L from Kerso though :D
 
Bloke I used to work with ended up with credit refusals. When he dug into it he found out that it was because he was using the balance transfers on credit cards to get interest free loans. He had worked his way through 6 different cards , moving the balance to the new card at the end of the free year of the old card.

Took him ages to sort it out :D
 
mrgubby said:
Bloke I used to work with ended up with credit refusals. When he dug into it he found out that it was because he was using the balance transfers on credit cards to get interest free loans. He had worked his way through 6 different cards , moving the balance to the new card at the end of the free year of the old card.

Took him ages to sort it out :D
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The guy I work with is doing the same thing, he's got about a dozen or so cards just now, maxed them all, stuck the cash into a high interest account and pays the minimum each month until the interest free is finished. He's made a tidy sum, I'd forget about them :(
 
Believe me, it is a blessing in disguise, CFS are scum, they charge the earth in interest, they DON'T allow you to pay them off with a credit card (0%) they give you only a few days to pay, and lots of other reasons.

My advice woul be to get an interest free credit card, calculate the payments so it's paid off before the interest kicks in
 
And don't take it so personally. I agree they should address you better, but the decision is made by computer. I was turned down for a £100 extension on my overdraft, with my bank of 20 years, yet Jessops (CFS) gave me £2k, on my first visit.
 
whitewash said:
im going to write a letter to the credit check agency asking for them to provide information for everyone suposedly living at this address
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and do you really think they will provide you with information on anyone other than you?



whitewash said:
and then im gonna make amendments and bowl it back at them, as now i (and my property) has yet another black mark against it and i want them removed as no one (theres only me) has had anything remotely bad credit history wise...
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You can only challenge factually incorrect statements about yourself or post a statement disassociating yourself financially from someone with whom you might reasonably be expected to have some connection with - family member/same surname for example. Like a parent trying to disassociate themselves from errant offspring. No one can ever remove any other information, whether it is about you or others that have previously lived at the house. And, btw, the house doesn't have a 'black mark' against it. The chances are that you don’t have a ‘black mark’ against you. And what is a ‘black mark’ anyway? A great deal of information is held on individuals ranging from bankruptcy notices, CCJs through to positive information such as the maintenance of regular payment programmes.


SW4peter said:
If you have just moved house and the previous owners had credit problems it would reflect badly on your credit score. Madness I know...
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Never. Unless they have the same surname.


You can apply for your ‘file’ as held by any of the Credit Reference Agencies. The fee they charge is only a small admin fee and it is quite reasonable that they should charge this. Imagine the chaos if they didn’t? You would have people requesting their file every week.

No matter what the finance company claims to have rejected you for, in reality it will be because you didn’t achieve a high enough score on their credit rating system. These credit rating systems vary enormously between different institutions. Most will include within their credit scoring system information obtained from credit reference agencies. A few will rely exclusively on such information. There are many many reasons why you could fail to get a sufficient score/rating. With some firms, your postcode alone could be enough to stop you getting credit. Age may be a factor. More often a lack of credit reference data – or too much…. Too many previous (recent) applications. Your employment? Or lack of it? I could go on forever but this beer is getting warm…..
 
That letter is a standard letter from CFS. I have doled it out to customers more times than I could mention. Its all down to scoring and at the end of the day it has NOTHING to do with Warehouse Express other than CFS was the most attractive financial service to them when they decided to offer credit.

You have been declined for credit and you are unlikely to give them the custom as a result of that - what are they supposed to do?

Regarding the DPA, they allow a reasonable fee to be charged to cover administrative costs (perfectly fair and enshrined in law) when releasing any information held about you. They are also obliged to correct any factually incorrect mistakes and for the data held to be relevant.

I just cant see how you could get so worked up about this (other than the disappointment of not getting your new lens, of course).
 
whitewash said:
because i recieved what i feel is an incredibly rude letter through the post, that really ****es me off
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Write to them and complain if you think that'll make you feel any better but it won't make one jot of difference I am sure mate.
 
Oh, and I think you need to go with the flow a bit more mate otherwise you're going to have a heart attack before you're 24 at this rate mate! Life's a bytch sometimes.

Said in a friendly manner I hope you realise. :)
 
Not really Warehouse Express' fault though is it? - just the credit agency they use.
Pay cash or debit card - loads easier - if you haven't got the money, don't buy it - simple.
 
SammyC said:
Oh, and I think you need to go with the flow a bit more mate otherwise you're going to have a heart attack before you're 24 at this rate mate! Life's a bytch sometimes.
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My thoughts too..:|
 
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