Amazon returns

Cobra

Cobra

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I bought something recently, that was clearly not fit for purpose / not as advertised.
On the your item has been delivered email there was link to return the item.
I'd not even tried it at this point.

However a day later it needed returning, the return was accept almost instantly,
it just got me thinking there must be a massive amount of returns daily, for them to set up, and actually advertise the return link.

Also I wonder if they actually reject a return claim?

#1worldproblems :D
 
I have never had an issue returning 'items with issues' to Amazon :)

PS just a moment ago I used my flying USB cable to access one of my memory sticks....removed it and tried to insert the next stick and it would not go in :thinking: looking at the terminal I can see one of the pins has gone/broken! No idea why it happened but I have removed the cable to throw away......it is Lindy brand and I have others of that brand that have been fine. It was bought from Amazon but none too sure when or what guarantee they, life is too short to bother trying to see if they have perhaps a lifetime one and will replace it???
 
Box Brownie said:
I have never had an issue returning 'items with issues' to Amazon :)
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Nor me, I return very few, and they make it very easy these days too.
I guess that is part of the reason they are so popular :)
 
i have returned a few things to amazon usually cheap chinese s***e and its never even quiried
 
I have returned a couple of items , The drop off shop is 300 meters away , The shop scans the return label , Job done , By the time I get home a refund has been done , I really appreciate what Amazon do :)
 
Marc said:
I'm sure there are algorithms which will detect patterns so that they can spot anyone who's taking the p***.
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That was my thought too Marc.


F1.2 said:
I have returned a couple of items , The drop off shop is 300 meters away ,
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I've got a couple of quite local ones too.
But I plan the next day return for when I know I'll be about, and make hermes fetch it.
After all I'm helping the local guy earn money :D
 
As I buy almost everything I need from them, it means I return stuff quite regularly (mostly cheap Chinese crap). It's their policy on this that keeps me buying from them.

I've had a few hiccups and have had to wait longer than I should have for a refund on a couple of occasions in the last ten years, but mostly they are second to none.

Any refunds I request, I leave in my account. That way, the refund is sent within minutes of the PO scanning it into their system. Any expensive items that need refunding back to the payment method are notified within a couple of hours and refunded within a few days.

As much as I don't like using them for some of their ethics, there is no one else that offers this kind of customer service (that I've found anyway).
 
I've only had a problem with one return - some printer cartridges that needed to go back to Amazon EU. It was going to be such a hassle that I gave up and they're still in the cupboard.

Shortly after that they started putting the "free return" tag on the descriptions so you know what to avoid. They do get things right eventually...
 
The only "problem" I've ever had with Amazon returns was that IMO one was way too generous! I'd ordered a load of coffee pods, including some lattés and a few of the milky pods had had their foil popped by being dropped, something I've had from Tassimo direct as well as from supermarkets. Amazon didn't want anything back and simply replaced the entire order. Mega win for me but way too generous to be sustainable!
 
Similar experience here, refunds completed before I get home after dropping off item at shop. Have heard of suspected returns being shipped as new though, daughter ordered a set of fancy head phones and received a basic set though same make. She just returned them as wrong item and got the correct head phones next day.
 
nog said:
Have heard of suspected returns being shipped as new though,
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That happened to me not so long ago, I ordered an out side PIR light.
It had obviously been used, found to be faulty and returned.

I sent that back too, I wonder if someone got it shortly after :D
 
My wife and I buy a fair number of things from Amazon and our returns - several, but not a great number - have all been dealt with promptly and without any questions. I'm sure Amazon budget the additional costs into their pricing, including provision for 'doubtful' cases, to maintain their reputation for excellent customer service. It makes sense.
 
Marc said:
I've returned a few things. The refund gets triggered literally a few minutes after bring collected. I don't think it's worth it for them to reject items although I'm sure there are algorithms which will detect patterns so that they can spot anyone who's taking the p***.
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A while back I read a thread on DPR and the poster was whinging as Amazon and another company had permanently banned him. What he'd been doing is ordering endless camera bodies and lenses, "testing" them and sending them back. He even admitted to not even unboxing some kit if he didn't get time or couldn't be bothered. His view was that what he was doing was perfectly legal so how come they'd banned him?

Just makes me wonder how much of this goes on even with photography kit.

PS.
The percentage of stuff I send back seems to be increasing and it's all poor quality and/or out of spec stuff from China. The amount of returns must make it viable to make more stuff in the UK, I'd have thought so anyway.
 
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Nod said:
The only "problem" I've ever had with Amazon returns was that IMO one was way too generous! I'd ordered a load of coffee pods, including some lattés and a few of the milky pods had had their foil popped by being dropped, something I've had from Tassimo direct as well as from supermarkets. Amazon didn't want anything back and simply replaced the entire order. Mega win for me but way too generous to be sustainable!
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They can afford to be generous, it's the seller that takes the hit, not them.

Amazon has the perfect business models for buyers with no-quibble returns, that's the secret of their success. But they have the worst possible business model for sellers because all that Amazon creates is turnover, they take nearly all of the profit for themselves. The consequence of this is that they sell a lot of worthless tat, because decent goods can't sell at a profit and if people bother to shop around they can buy much cheaper from reputable suppliers. For example I've just bought a Seagate 5gb external drive from e-buyer for about £85, there are none listed on Amazon but they offer the 4gb version for £146. I think that a lot of people just assume that Amazon is cheap and don't check.
 
Always found Amazon return service excellent.
I once bought a Ryobi multi-tool (£90). It came from Germany and there were a few signs that it was not new (but in perfect working order). Amazon told me to keep the tool and also sent me a later version of the same tool (again from Germany).
 
Garry Edwards said:
They can afford to be generous, it's the seller that takes the hit, not them.

Amazon has the perfect business models for buyers with no-quibble returns, that's the secret of their success. But they have the worst possible business model for sellers because all that Amazon creates is turnover, they take nearly all of the profit for themselves. The consequence of this is that they sell a lot of worthless tat, because decent goods can't sell at a profit and if people bother to shop around they can buy much cheaper from reputable suppliers. For example I've just bought a Seagate 5gb external drive from e-buyer for about £85, there are none listed on Amazon but they offer the 4gb version for £146. I think that a lot of people just assume that Amazon is cheap and don't check.
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Amazon were the seller and at the time were the cheapest supplier by far. "Dispatched from and sold by Amazon."
 
Nod said:
Amazon were the seller and at the time were the cheapest supplier by far. "Dispatched from and sold by Amazon."
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That's the ones I look for to.
Where at all possible.
It does seem the ones that I have returned ( very few) have always been dispatched buy Amazon but sold by "other"
 
I always aim for dispatched and sold by and am happy to pay a little extra for that over marketplace sellers. If there's no alternative, I have a good root around in the seller reviews.
 
JonathanRyan said:
With customer service like that, it's a wonder they can afford to pay tax.

Oh , wait...
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It's always the seller who has to pay the cost of the customer service, all that Amazon does is to provide it on behalf of the seller..

Personally, I know too much about them to buy from them.
 
My wife and I are still avoiding shops so do our shopping online.
Amazon do walking boots with free delivery and free returns, we order a pair see if they fit and if not back they go. I did have one return that was a problem. I go for home pickup and the Hermes collector did not scan the item, I then got messages from Amazon saying that the item had not been collected along with messages from Amazon saying that it had arrived at their centre! One phone call sorted it out.
On another occasion they did not collect the boots for over a week so I complained and said that I wanted a set time for collection, they replied that I could keep the boots at no charge and give them to charity or sell them on, they went to the local hospice shop.
 
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