Advice needed for dodgy d7100 delivery packaging

wonderer

wonderer

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Hi all, I need your help with a delivery I just took. It was my new Nikon D7100 with I pulled the trigger on yesterday from Camera centre Cardiff.

It has just arrived and although I only ordered the body only it came in the 18-105 kit box. It was not sealed and inside there was just the plain brown box containing the body itself with a couple of cardboard tubes packing out the space where the lens would have been. The accesories are there and cd. What do you think about this? Why did it not just come in the body only packaging? Do you think this may have been used for advertising/ demo purposes. Is there any way I can tell the actuations on it without taking a photo?

What do you think I should do? It does not fill me with confidence I have just purchased a brand new product.
 
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Retailers sometimes split kits in order to sell stuff more quickly.. Sounds as if your D7100 was part of such a kit.

You'll need to take a photo to check activations I'm sure.

If you didn't have a 'good' deal on this you might consider send it back. However, if you had it for a good price I wouldn't be unduly worried.

Al
 
It's probably fine, just split from a kit , several companies do this sell body and lens separately.
 
Take one photo and upload it to -

http://www.camerashuttercount.com/

to get shutter count.

If you're not happy, contact the company urgently.

Personally, I wouldn't be worried, as long as the shutter count is okay.
 
Thanks guys for the speedy replies. First time I have purchased a body new so threw me finding it that way. Silly question I'm sure but if I take a shot ( thanks for the link John) and there are more than one actuation there should I contact them or do Nikon actual test the cameras during manufacture? Should there be ANY actuations already on there?

Thanks again
 
The first thing to do is check the actuation's on the camera, if it's zero, it should be ok, however unless you got a really good deal on it, if it was me i would send it back, because things like this tend to really pi$s me off, why do these retailers think they can do this sort of thing, when people are paying good hard earned cash, they should show more respect for customers, particularly in this climate were it's a buyers market :(
 
Most new and unused bodies need setting up before they can be used ... things like the date and time etc need to be entered. If that was the case then the body is (most likely) unused and they have just split a kit, it it was already setup then I'd be more concerned and would check the shutter count. A quick call to the supplier in either case may answer most of not all of your concerns.
 
Ok so I just took a shot and there is indeed only one actuation on the body so it looks like im good to go.

I am still quite annoyed by this though as I think it shows a real lack of respect for the customer. I paid for the original packaging so that's what I expect, not a torn box from another larger product meaning the accessories just rattle around inside. :nono:

Think I will give them a moaning at anyway but it sounds like this is standard practice so I fully expect to hear them not caring on the other end of the phone! :razz:
 
Just looked at their website and they have the body only and the kit listed. I think they must have had a lot of orders for the body only and run out of stock. Rather than lose sales they split the kits. They should have told you though.

Al
 
what is the difference in the price between the items seperately and as a kit?dont forget if you to sell it later it could make it more difficult to sell on. i gather its easier to get the d7100 as a kit rather than body only,that be the reason thdy did this. if i had paid full rrp for this then i would expect the proper body only packaging.
 
markmullen said:
It is a cardboard box.

I'm taking it the camera was cheaper than full RRP?

Put the box in the loft, get on with it and take photos. Will the quality of your output be affected by the box? More difficult to sell on? He's only just got the thing, its resale value at some random point in the future won't be affected.
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It cost £1079 which is not top tier stuff but it is still a lot of hard earned saved up. Being sent in the larger box meant the accessories inside were rattling around inc the battery, cd, charger, cables and manual. That is NOT acceptable in my eyes. If I had bought a £100 point and shoot should I accept it if they posted it through the front door wrapped in a carrier bag?

I paid for something expensive and got a lazy service.
 
Well send it back then and get a refund :) Simples

Then buy another one that's got all the packaging and take it out of it and put it in the loft ready for the day when you resell it.
 
wonderer said:
It cost £1079
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Right, so RRP is £1300, you got it £211 cheaper than RRP by them splitting a kit, which is very common.

wonderer said:
Being sent in the larger box meant the accessories inside were rattling around inc the battery, cd, charger, cables and manual. .
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And how much damage did that cause?

Really, I do think you're making a mountain out of a molehill, you've got your new camera, rather than bitching on the internet about the packaging go and take some photos with it, you'll soon forget about it.

Enjoy your new gear.
 
markmullen said:
Right, so RRP is £1300, you got it £211 cheaper than RRP by them splitting a kit, which is very common.



And how much damage did that cause?

Really, I do think you're making a mountain out of a molehill, you've got your new camera, rather than bitching on the internet about the packaging go and take some photos with it, you'll soon forget about it.

Enjoy your new gear.
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Bitching? You mean asking on a photography forum about a badly sent premium item that I have never bought new before? Yes I guess that is bitching. It caused no damage luckily but it easily could have. Thanks for your helpfulness, im off to whine about something else pointless. :thumbs:

And a genuine thank you to those that actually gave some decent advice. I appreciate it.
 
markmullen said:
Right, so RRP is £1300, you got it £211 cheaper than RRP by them splitting a kit, which is very common.



And how much damage did that cause?

Really, I do think you're making a mountain out of a molehill, you've got your new camera, rather than bitching on the internet about the packaging go and take some photos with it, you'll soon forget about it.

Enjoy your new gear.
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Nice to hear some friendly advice!
 
wonderer said:
And a genuine thank you to those that actually gave some decent advice. I appreciate it.
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What you mean is told you what you wanted to hear?

I put forward, quite politely and reasonably, an alternative viewpoint which you didn't like.

I sincerely meant it when I said enjoy your new gear, it is always good to get some new kit, I just don't agree with how much importance you're putting on the packaging.
 
markmullen said:
What you mean is told you what you wanted to hear?

I put forward, quite politely and reasonably, an alternative viewpoint which you didn't like.

I sincerely meant it when I said enjoy your new gear, it is always good to get some new kit, I just don't agree with how much importance you're putting on the packaging.
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Look, if you don't buy new camera gear every other week like me you won't nessasarily know that companies open packaging and swap things around. If an item turns up in the wrong box which is damaged with the contents strewn around your average consumer is going to be annoyed/worried/unsure about that. It's not normal in every day purchasing and in my amateur opinion should not happen.

I appreciate your wish that I enjoy my camera but it is marred when the first thing you have to do is find out the actuations on it to find out whether it has been used before. If it comes packaged that way how is your average buyer meant to know? I would be suspicious if u bought a laptop and it came in a DVD box with the stuff floating around inside.

I was not just complaining about the shoddy packaging. Had they sent an email stating the camera would have been from a kit and would come packaged as such I would have said no problem. But to just send it that way so shoddily is out of order, again in my humble opinion. I'm not the complaining type, just someone who expects a bit of common decency when I spend my hard earned cash.

But I appreciate your views even if I disagree with them :)
 
Hey oop
flatcap.gif


:thumbs:
 
Send it back and buy one from Mathers for £989, but send it back anyway even if you ger a replacement from them
 
Why on earth did you not speak to the seller first?

That would have been the first thing I would have done, expressing my disappointment, and depending on their response you could then have made your mind up as to whether to send it back or not.

Now you have got all stressed about different replies you have got here which will detract from your enjoyment of your new toy!

Heather
 
@ wonderer, if the camera was advertised as split from a kit then that's what you got....however I, personally would be a bit miffed if I didn't get a 'body only' box (and camera of course) if that's what I paid for. I'd send it back...too right.
JohnyT
 
if you ordered it online or over the phone you have a legal right to send it back within 7 days no questions asked under the distance selling regulations anyway, the fact they send you something you didnt order or expect is secondary, you have a legal right to send it back.
 
The camera is new and unused, and you seem to have got it for a good price. I wouldn't worry about the box at all, but some buyers do expect to get it, if you ever decide to sell the camera on, and would probably expect to pay a bit less without it. Call the sellers, tell them you're disappointed, and ask if they can supply the proper box, or just send it back for a refund if you feel strongly about it.
 
Did you chek properly how many activations were on the camera or just go by the frame numbers?
 
Personally, I'd put the box away and enjoy the new toy. My original 5d was from a split kit, and it sold on just fine just a couple of weeks ago. My new 5d3 was also from a split kit - and I didn't give it a second thought until the wife pulled me up on it! "I thought you said you were just buying the camera...."
 
To be fair, I can see the op's point. You have just paid over £1000 for your new bit of kit and the supplier has split a kit and packaged it all a bit pants. Whats to say it wasn't one thy had on display and lot the box or something similar. I would expect a brand new sealed or atleast unopened box, not one which had been messed with. It's ok saying the op got a good price so live with it, it's not the point. You buy something and pay your hard earnt, you expect it to be delivered as Nikon packed it.

I want to be the first to handle my new kit no matter the price.
 
reality bites said:
To be fair, I can see the op's point. You have just paid over £1000 for your new bit of kit and the supplier has split a kit and packaged it all a bit pants. Whats to say it wasn't one thy had on display and lot the box or something similar. I would expect a brand new sealed or atleast unopened box, not one which had been messed with. It's ok saying the op got a good price so live with it, it's not the point. You buy something and pay your hard earnt, you expect it to be delivered as Nikon packed it.

I want to be the first to handle my new kit no matter the price.
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I can also see his point, if you buy body only then i would be expecting a body only kit and not an opened body and lens kit. Whether its common practice or not to split up the body and lens I would also not be too happy and would return it. I think the problem is many buy these higher end consumer cameras as body only and the supplier end up with body & lens kits left over so they decide to split them to meet customer orders. A quick call could have cleared this up, the OP could have decided whether to accept it or wait for a body only to come into stock.

I'm also confused by people saying the OP got a good price saying the RRP is £1300, I thought the release price body only was £1099 and body & lens was £1299? The OP would have saved £20 on the RRP.

http://www.amateurphotographer.co.uk/reviews/dslrs/129390/1/nikon-d7100-hands-on-review

Also could the post with the shop's name be edited as at this point they had not been contacted and its not really fair on them to be named if they had not been given the chance to sort it out.
 
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wonderer said:
Look, if you don't buy new camera gear every other week like me you won't nessasarily know that companies open packaging and swap things around. If an item turns up in the wrong box which is damaged with the contents strewn around your average consumer is going to be annoyed/worried/unsure about that. It's not normal in every day purchasing and in my amateur opinion should not happen.

I appreciate your wish that I enjoy my camera but it is marred when the first thing you have to do is find out the actuations on it to find out whether it has been used before. If it comes packaged that way how is your average buyer meant to know? I would be suspicious if u bought a laptop and it came in a DVD box with the stuff floating around inside.

I was not just complaining about the shoddy packaging. Had they sent an email stating the camera would have been from a kit and would come packaged as such I would have said no problem. But to just send it that way so shoddily is out of order, again in my humble opinion. I'm not the complaining type, just someone who expects a bit of common decency when I spend my hard earned cash.

But I appreciate your views even if I disagree with them :)
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You're obviously very unhappy about this and I get the impression you're always going to feel slightly unsettled about having got a camera in a camera kit box rather than the body only box it should have came in. It might not matter to some but it bothers you, it's your money so your call but I advise getting on the phone / email to complain to the supplier about it and to ask for it to be rectified. Maybe you'll feel OK after venting at them.

I'm looking at the seller on ebay (did you get it from their ebay 'store') and there appears to be no mention of it being split from a kit, and if that's what's being done then it should be mentioned. They shouldn't need a special opportunity to explain why they did this - they had every opportunity to contact their customer to explain what they were doing after the order was placed. The onus is on the supplier to give their customer exactly what they paid for, and if it's going to deviate from that in any way then contact should be made by the supplier to discuss it.
 
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As an update I did contact the company expressing my annoyance. The wrong packaging was just that, an annoyance. It was more the fact that sending my body in the kit packaging meant the accesories inside came loose and were obviously rolling around inside in transit. That is the frustrating part and yes I only saved £20 on the RRP on the body and it can be had for less than a grand elsewhere.

They offered me a 16 Gb memory card as compensation a I am happy with that as the camera is new and undamaged. I don't plan on selling it on anytime soon so I can let the box thing go. It was never just about the box, more the service provided. I think a few here missed the point. I should not of HAD to call the shop to clear up the confusion, I should have received what I ordered. Or THEY should have contacted me to explain what they were doing. I still do not think packaging should be split and sent to customers with no mention as if it is just acceptable but there are clearly those who don't care so as long as they exist I'm sure it will be a common practice.

Anyway it's all sorted now and I can get on with enjoying my new toy :thumbs:

Thanks again for your views on this.
 
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