Recent content by wacom34

Is there a reason you are asking?

Hello again, Got a result. The manager rang me and offered a full refund, which will be arranged asap. I am surprised but the regional manager didn't even put up a fight, in fact she couldn't be bothered to contact me directly. She did suggest a reshoot but thats all. When I said I wasn't...

Simonphoto, that is a very kind offer, i will definitely consider it thank you

I could ask for digital prints, however I am not hopeful. When we ordered our original prints they said the CD of the images can bought too.......for 100 pound! To be honest the refund would be great. Unfortunately the studio now has the prints for the regional manager to view today...I can...

Hello all, Took the photos back last night and the manager of the studio couldn't believe what we had been giving. Her face dropped when she looked at them. She checked the images on screen and the faults weren't noticeable (accept for the out of focus image), which leads me to think that...

Morning, Can anybody else help or have some advice for my problem? Thank you

Thanks for the quick replies, my only worry is the studio is franchise and not a one person setup. So i fear it will be, we got the money, we have no problem getting other customers, so no refunds possible. Tony, if the images on screen match my prints, its got to be a case of poor photography...

Hello, Thanks for reading my post, I will try to be as brief as possible. I am hoping somebody can help me on a law matter. I have had a set of photos shot and printed at a well known UK Photographers for children. The shoot seemed to go well and lasted for about 15 mins. Soon after we...