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My Bowens never have similar problems. It's better to contact the shop.

You may also consider a collapsible background with train. The advantage is it can be folded up in 1/3 size and easy to carry. Usuall you don't need any background support, just put it against the wall.

Based on my experience, you should buy the large softbox if you can afford. Usually the larger the softbox, the softer the lighting.

An alternative way is to buy a camear flash and manually set the exposure power to the lowest. You can use that flash to trigger other studio flashes, and the flash from your camera flash won't effect the whole lighting system as it's not powerful enough but still can trigger the other equipments.