Recent content by Macthehac

Sorry to hear that your troubles are still ongoing Pat. And to think that you were the first to highlight the issue! Stick at it - and push for some "goodwill" compensation. I asked early on and got a £50 voucher code confirmed this morning over the phone. It was emailed to me on 6th July...

Just got a bizarre phonecall from the Jessops shop in Belfast. Lady: I believe you purchased a Canon 70-200mm f/4 lens from us recently? Me: Yeeesss.... Lady: Some customers seem to have got the wrong lens. Are you sure you got the f/4. Me: Yeeesss.... I used it yesterday and I'm pretty...

That's great to hear Richmate. Glad you got sorted in the end. Enjoy the lens!

I got my "price match" refund into my bank account yesterday so that's me square - 5 weeks to the day from my original order! Hang in there Pat.

I faced my demons last night and put the new lens through the same tests as the others. Night and day :thumbs: It has the "wow" factor I had anticipated a £900+ L lens to have. I'm glad I had my 70-300mm IS to compare the old one to or I might never have realised. For the record, the old lens...

Update from me. As I have reported already, I received my replacement lens last Thursday but unfortunately this too showed clear signs of being used. I didn't get a chance to email my "case officer" Matthew in the Customer Action Team until late Friday afternoon to express my "extreme...

My replacement lens was delivered yesterday. The outside packaging was in a truly dreadful state - a ripped white jiffy bag type thing wrapped in tape labelled boldly "Repacked by 7767". The Canon box wasn't just as tatty as the previous one but it was dirty and somewhat battered and the flap...

You mean like this report? (I am sure there are more recent examples too).

I understand (and share) your frustration Pat but it is too early to say that letters/emails are a waste of time. Of course the CEO has to pass the issue on to another department - you can't expect him to go down to the stockroom himself do you? (he wouildn't know where to start...). But the...

Tim, what address did you use for Trading Standards? Is there a central office that should be used for online issues like this do you know or did you just use your local office? When you get a reply, maybe you could ask them, if they can offer a single point of contact for the rest of us to...

They're consistant, I'll give them that lol! I had a no-show first time and when I spoke to the chap at Know-How he confirmed that a pickup had been scheduled online. He said it would be better booked directly with the courier over the phone and he phoned me back to confirm a pickup the next...

Dixons really have made a monumental balls-up with this deal lol. How many times has "old" stock like this been sent out under this deal? Has anybody got brand new sealed lens? (first time round at least). I suspect the cut-price deal and the state of the stock are not unrelated... But...

Which is just the way it was when you first pressed the order button lol. Hang in there Pat!

With respect, I bet they would and I would then be left with no lens. Besides, why would I want a used lens when I paid for a new one? I have no right to keep the old lens for free and Dixons are quite efficient at collection. Rights cut both ways. No, the answer is even simpler - I paid for...

I have just received a reply from my email to John Browett and have been assured that a member of the Customer Action Team will be contacting me in the next 48-72 hrs to discuss the matter I raised on behalf of Dixons Retail Executives. It would not be appropriate for me to give a blow by...