Recent content by Ling Tan

Thank you for your kindly reply. As a business, we are unable to advise customers to disassemble or carry out internal adjustments on batteries or lighting equipment. Providing such instructions could pose safety risks and may void warranties, and we cannot assume a customer’s technical...

When it comes to warranties, we're doing our best to keep everything as straightforward as possible. You can check out the details here: https://www.essentialphoto.co.uk/pages/warranty. We offer a 6-month warranty on the battery, and any equipment that includes a battery will come with a battery...

Hi! My name is Ling from PIXAPRO and I just wanted to take a moment to say thank you for your feedback—it really means a lot to us. Looking back at the timeline, we had just settled into our new warehouse, and our showroom was still a work in progress. I’m truly sorry if any of the messages on...