I fully understand. If you look, historically there are many, many threads where Lencarta have attacked our products, practices and endorsments, and we have kept quiet about it. That I have broken my silence today is tantamount only to the growing frustration that we feel seeing false statements...
I'd like to point out that we have never been asked to refund a product for a customer , so if they did, as you say, switch to another supplier, they didn't return their product to us. We provide a full money back guarantee on all of our products.
I can absolutely assure you that it is not an attack on you in any way, merely a clarification of two previous statements that have been made by you recently. The majority of the reply seeks only to clarify the differences between ourselves and Lencarta.
We don't get involved in forums...
Hi Simon,
Apologies if you feel I was being heavy handed - I wished merely to address a couple of comments that have been made in recent weeks. It was not "aimed" at you at all. I merely sought the opportunity to "kill several birds with one stone" so-to-speak.
I cannot guarantee that we have...
I would like to apologise in advance for the following reply. Whilst I do not get involved in forums as a matter of policy, statements like the above require dealing with properly. I would welcome the opportunity to see the evidence of the above should the author wish to get in touch.
Firstly...
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